Mercedes-Benz of Hoffman Estates

We had a complicated situation but with the help of Ilona we were able to get everything done. The team was also able to keep our car on hold while we were figuring everything out. Thank you Ilona! We will we were able to get everything done. The team was also able to keep our car on hold while we were figuring everything out. Thank you Ilona! We will definitely recommend her and this Mercedez Benz dealership! More

Great service and excellent communication. They worked with me understood where I was at and got the deal done. Very professional and put the customer first. with me understood where I was at and got the deal done. Very professional and put the customer first. More

I had a wonderful experience with the sales staff. My saleswoman Stephanie Smith was awesome. She made very throughout the whole process. Plus I got a fair deal. saleswoman Stephanie Smith was awesome. She made very throughout the whole process. Plus I got a fair deal. More

Matt provided excellent service and information. Based on the miles he recommended needed services and followed up with updates, status. He was very helpful and committed to ensure high satisfaction. the miles he recommended needed services and followed up with updates, status. He was very helpful and committed to ensure high satisfaction. More

I’m satisfied with the work that was done on my car.My car runs like It’s brand new. Thanks Matt and the guys that service my car. car runs like It’s brand new. Thanks Matt and the guys that service my car. More

Service A1 required Service advisor Matt Price was awesome, very informative and communicated any and all repairs needed. Always great to see him and I feel he is a man Service advisor Matt Price was awesome, very informative and communicated any and all repairs needed. Always great to see him and I feel he is a man of his word. More

Not one problem. all completed as promised. Will use this service center for all of my Mercedes services. I do miss the ability to have my car washed there. But the all completed as promised. Will use this service center for all of my Mercedes services. I do miss the ability to have my car washed there. But they did do an ok job of washing it with my last service. More

Robert F. assisted me w/o problems. My only issue is w/ the loaner it’s checked by both parties I find it’s offensive. the loaner it’s checked by both parties I find it’s offensive. More

Mr.JULIO YOU'RE THE BEST. YOU GIVE US THE ASSISTANCE WE NEVER EXPECT YOU'RE SO VERY RESPECTFUL AND SHOW US THE BEST APPRECIATION OF HOW MERCEDEZ BENZ PERSONNEL WORKS. NEVER EXPECT YOU'RE SO VERY RESPECTFUL AND SHOW US THE BEST APPRECIATION OF HOW MERCEDEZ BENZ PERSONNEL WORKS. More

Dropped my vehicle off for Service B and brake inspection. It was determined that both services were due. I received a texted link to recommended service, I approved each service discussed with my inspection. It was determined that both services were due. I received a texted link to recommended service, I approved each service discussed with my SA. I was notified that my vehicle was ready. I paid my service invoice online and picked up my vehicle the following afternoon. The service was seamless- I even forgot my cellphone inside the loaner and my SA was able to track down a porter and retrieve my phone- Triple A service. More