
Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great! Friendly and helpful staff . Robert fragoso was very helpful and was able to answer all my questions/concerns. I will definitely return for in the future. very helpful and was able to answer all my questions/concerns. I will definitely return for in the future. More
Robert Frigoso is an excellent person to work with. I love his dedication in keeping the customer absolutely satisfied with the best service given from Mercedes. I give him 10 stars. love his dedication in keeping the customer absolutely satisfied with the best service given from Mercedes. I give him 10 stars. More
Excellent job and super fast. The airbags were replaced in less than 1 hour. Thank you for an amazing service. Keep up the great service in less than 1 hour. Thank you for an amazing service. Keep up the great service More
Best service ever! From texting me first thing in the morning, Omar let me know step by step when the car was being picked up, the work being done on it, when it was was From texting me first thing in the morning, Omar let me know step by step when the car was being picked up, the work being done on it, when it was washed and when the car was being delivered back to my house! Awesome service! More
Jason was so great and super helpful, very professional and Very courteous. Thank you Jason Palmer! The guys picking up and dropping off my car were awesome as well! Thank you all! and Very courteous. Thank you Jason Palmer! The guys picking up and dropping off my car were awesome as well! Thank you all! More
This is without a doubt a good service center with premium techs. However, pricing is outrageous at 185/hr for labor. When I arrived it seemed that the service department didn't know I was coming ev premium techs. However, pricing is outrageous at 185/hr for labor. When I arrived it seemed that the service department didn't know I was coming even though I had set up an appointment. Protocols for COVID disinfection were followed well. The loaner car specialist was not very friendly. The carwash left spots all over my car. Some of the items on the 'vehicle report' under the 'observations' were not truely observations. It noted that my air filter was dirty, however this is not easy to get to on my car and I am sure that this was not actually checked. This is just one item of many that were listed as 'observations' but were ONLY based on mileage. This is very deceiving. More
20000 mile check up Jason Palmer took great care of me. He arranged for my car to be picked up and dropped off. outstanding service. I return to this dealer for the last Jason Palmer took great care of me. He arranged for my car to be picked up and dropped off. outstanding service. I return to this dealer for the last 3 vehicles because of Jason. More
annual svc Car and advisor service was great but it took a little longer than I expected almost 3 hours vs the less than 2 hour commitment Car and advisor service was great but it took a little longer than I expected almost 3 hours vs the less than 2 hour commitment More
Very pleasurable in spite of pandemic. Matt Price: Courteous, knowledgeable, following pandemic rules, thorough on all aspects of service, loaner as long as i needed it, freshly cleaned car Matt Price: Courteous, knowledgeable, following pandemic rules, thorough on all aspects of service, loaner as long as i needed it, freshly cleaned car upon delivery. Julio Ramirez also greeted me - from a distance - just to be courteous. Julio has serviced my car as well as Matt. Thank you, all. More
7 years maintenance Very pleased with your service. You went beyond my expectations and even took care of my car problems covered by warranty. Thanks to Julio Ramirez and Very pleased with your service. You went beyond my expectations and even took care of my car problems covered by warranty. Thanks to Julio Ramirez and your technicians for a job well done. Also thank you for the nice loaner. More