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Mercedes-Benz of Hoffman Estates

Hoffman Estates, IL

4.8
1,163 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served. Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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1000 West Golf Rd

Hoffman Estates, IL

60169

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Showing 1,163 reviews

April 09, 2020

Great! Friendly and helpful staff . Robert fragoso was very helpful and was able to answer all my questions/concerns. I will definitely return for in the future. More

by Rick
Recommend Dealer
Yes
Employees Worked With
Robert fragoso
April 09, 2020

Robert Frigoso is an excellent person to work with. I love his dedication in keeping the customer absolutely satisfied with the best service given from Mercedes. I give him 10 stars. More

by KALAMATAJAN19
Recommend Dealer
Yes
Employees Worked With
Robert Fragoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you! We appreciate you sharing your experience with our team member.

April 09, 2020

Excellent job and super fast. The airbags were replaced in less than 1 hour. Thank you for an amazing service. Keep up the great service More

by JAIME.MOSCOSO
Recommend Dealer
Yes
Employees Worked With
Robert Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We appreciate your business here at MB of Hoffman Estates and happy to hear about your visit.

April 08, 2020

Best service ever! From texting me first thing in the morning, Omar let me know step by step when the car was being picked up, the work being done on it, when it was was More

by EGAR333913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for sharing and for recognizing the texting to communicate with our customers was valuable.

April 08, 2020

Jason was so great and super helpful, very professional and Very courteous. Thank you Jason Palmer! The guys picking up and dropping off my car were awesome as well! Thank you all! More

by georgiamotter
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you! We are happy to hear you utilized our pick up and delivery service available at MB of Hoffman Estates.

April 07, 2020

This is without a doubt a good service center with premium techs. However, pricing is outrageous at 185/hr for labor. When I arrived it seemed that the service department didn't know I was coming ev More

by ZABINSKI.2
Recommend Dealer
No
Employees Worked With
Peter, Char
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We are sorry you did not feel 100% satisfied. Please feel free to contact our GM, Mike Connolly at 847-885-7000 to share your experience.

April 07, 2020

20000 mile check up Jason Palmer took great care of me. He arranged for my car to be picked up and dropped off. outstanding service. I return to this dealer for the last More

by BSCHROEDER8888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We appreciate your continued business with MB of Hoffman Estates, the newest store to Zeigler Auto Group.

April 07, 2020

annual svc Car and advisor service was great but it took a little longer than I expected almost 3 hours vs the less than 2 hour commitment More

by MAHANNA11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Price
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We do our best to accurately assess time to complete work. Thank you for sharing your experience.

April 07, 2020

Very pleasurable in spite of pandemic. Matt Price: Courteous, knowledgeable, following pandemic rules, thorough on all aspects of service, loaner as long as i needed it, freshly cleaned car More

by RGFLYER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also, gentleman who set up loaner and girl with whom I paid for the service., Matthew Price
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you! We have adapted along with so many of our customers -- pleased to hear we satisfied safety measures for all.

April 06, 2020

7 years maintenance Very pleased with your service. You went beyond my expectations and even took care of my car problems covered by warranty. Thanks to Julio Ramirez and More

by FALMORADIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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