Mercedes-Benz of Hoffman Estates - Service Center

It was great working with Matt. He was accommodating and provided quick and easy communication about my vehicle. Having a loaner available ASAP is very important. Would recommend this dealership. provided quick and easy communication about my vehicle. Having a loaner available ASAP is very important. Would recommend this dealership. More

Awesome people, great attitudes, it was good being there, I feel like they go out of your way to make your experience the best it can be. I feel like they go out of your way to make your experience the best it can be. More

A0 Service and wheel repair I have been bringing my 2014 C350 Coupe to MB of Hoffman Estates for service since I purchased it. Jason Palmer has been my guy when I drop off my ve I have been bringing my 2014 C350 Coupe to MB of Hoffman Estates for service since I purchased it. Jason Palmer has been my guy when I drop off my vehicle. He always goes over the service and costs associated. As soon as I agree to the repairs he gets me in a loaner and gets me on my way. I really appreciate I can text, email, or call with any inquiries. This makes my life a lot easier. I feel like the MB team takes my personal time into consideration when attending to my servicing needs. That being said, my only concern is repair costs. I understand I purchased a Mercedes Benz but I am also a Lexus owner and do not recall paying as much as I have for maintenance on the MB vehicle. More

Always great service. They make themselves available for any questions and update status regularly. Pick up and drop off service is always timely and friendly. Car is clean and sanitized when dropped off. any questions and update status regularly. Pick up and drop off service is always timely and friendly. Car is clean and sanitized when dropped off. More

Wojciech was most helpful, courteous and professional stating the necessary repairs needed to get my vehicle operational again. I was most impressed with the service and changes at the service departmen stating the necessary repairs needed to get my vehicle operational again. I was most impressed with the service and changes at the service department. Thank You More

Peter, your service advisor, handled my issues in a very timely, courteous, and professional manner. He kept me updated, offered to provide a service loaner, and represents the Ziegler Automotive Group exce timely, courteous, and professional manner. He kept me updated, offered to provide a service loaner, and represents the Ziegler Automotive Group exceptionally well. Please make sure he gets a healthy pay raise when you review his performance! More

Jason was able to send a shuttle to pick up our family while waiting for the tow truck. He quickly got them in a loaner and on the road while the car was being brought in. He had it diagnosed the next day while waiting for the tow truck. He quickly got them in a loaner and on the road while the car was being brought in. He had it diagnosed the next day and fixed the next. Definitely the service I have come to expect from Mercedes. More

Jason Palmer was the service advisor who helped me, and as usual, he did an excellent job. We had a minor glitch in the detailing of my car, and he got me an S-class loaner, and had the detail re-done. No as usual, he did an excellent job. We had a minor glitch in the detailing of my car, and he got me an S-class loaner, and had the detail re-done. No one could ask for better service! More

Great staff -I truly enjoy working with my service advisor Jason Palmer. Thanks to all staff and technicians for keeping me and my vehicle safe. Take care!! advisor Jason Palmer. Thanks to all staff and technicians for keeping me and my vehicle safe. Take care!! More

I brought my car in for service recently and wasVery I brought my car in for service recently and was Very happy with the service. Jason made it easy, And I’m completely satisfied from beginning to en I brought my car in for service recently and was Very happy with the service. Jason made it easy, And I’m completely satisfied from beginning to end. Thank u More