Mercedes-Benz of Hoffman Estates - Service Center

No commutation between internal departments. Considering No commutation between internal departments. Considering the cost of service the expectation fell short. Chances of using hi his company again are sl No commutation between internal departments. Considering the cost of service the expectation fell short. Chances of using hi his company again are slim or zero More

Robert Fragoso is the best. Due to him, I will continue to come here for my car service. Great help and kind person. He talks politely to come here for my car service. Great help and kind person. He talks politely More

Wojciech was extremely helpful with my recall and a few inquiries I had. The recall was rectified options were given to me for other minor repairs. inquiries I had. The recall was rectified options were given to me for other minor repairs. More

Excellent service. Wojciech provided great service. Very helpful. I had my car detailed after my service and it looked brand new again. I am very pleased helpful. I had my car detailed after my service and it looked brand new again. I am very pleased More

I’ve been bringing my mercedes to Hoffman for many years. There is no better service advisor anywhere than Julio Ramirez! He is always so polite, friendly, honest about what your car needs and professional. There is no better service advisor anywhere than Julio Ramirez! He is always so polite, friendly, honest about what your car needs and professional. I highly recommend Julio and this dealership and I will forever be a loyal customer! More

Matthew Price has been very courteous and helpful. Brought in for brake and tire replacement. Matt helped to make sure everything is done right. Still need to work on acceleration issue but technician Brought in for brake and tire replacement. Matt helped to make sure everything is done right. Still need to work on acceleration issue but technician wasn’t able to find it. More

Things went well. Jason is a good advisor. Work was done. The dealership was clean and comfortable. I will continue to use this dealer for service needs. The dealership was clean and comfortable. I will continue to use this dealer for service needs. More

Matt is awesome! I appreciate the sincerity, professionalism, and overall customer service. My technician was just as awesome and the support given for a loaner. professionalism, and overall customer service. My technician was just as awesome and the support given for a loaner. More

Unfortunately, I had to wait 45 minutes because the car wasn't ready at pick up. Also I noticed my car was sprayed inside with residue left on windows and dash. The outside windows were wiped with a dirty wasn't ready at pick up. Also I noticed my car was sprayed inside with residue left on windows and dash. The outside windows were wiped with a dirty rag! I had just came from a carwash minutes before dropping my car off....it should have been returned in the same condition. Even the new tire - no tire shine applied...I had shine on all tires. Importantly majority of your staff and customers were allowed to not wear Masks in your building. I observed this during my 45 minute wait. This is a State Requirement to wear Mask while in retail businesses. More

Thank for friendly service have completely and satisfied for what I needs I am very proud of Mercedes Benz in Hoffman Estate, IL.and I have a car for what I needs I am very proud of Mercedes Benz in Hoffman Estate, IL.and I have a car More