Mercedes-Benz of Jacksonville

Change from Brumos to Fields ownership and it now is awful! I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWF I brought my car to what I thought was still Brumos MB of Orange Park. The dealership had been sold to Fields Automotive Group. The experience was AWFUL!! They would not repair several issues that were OBVIOUSLY factory defects on my vehicle. Total cost for them to fix both issues perhaps would have been $150.00 total. The Service writer blamed it on "corporate." I have purchased several MB vehicles from Brumos and the service was ALWAYS impeccable! The retention of the customer was very important to them. I dealt with Fields Automotive in St Augustine when I purchased a Cadillac CTS-V from them. They were awful to deal with both in the sale of the car and then in servicing the car. Fields Automotive has lost several customers just from the way they treated me. (Family and Friends). I will NEVER buy or service another vehicle with this company again and will definitely take the time to let others know of how poorly the customer is treated. They lost , potentially, just from my immediate family, the purchase over the next few years of several more vehicles. DO NOT BUY OR SERVICE ANYTHING with this Fields Automotive Group! You will not be treated well and the service will be AWFUL!!! More

The service was good and the sales person was helpful I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. I had a great experience at this dealership. Mike in finance was on point and did a great job. Sales person was very helpful and friendly. More

Great experience Great dealer, great service. Mike was a great sales guy. He followed up with me even after the sale. I tecommend Mercedes at Atlantic and ask for Great dealer, great service. Mike was a great sales guy. He followed up with me even after the sale. I tecommend Mercedes at Atlantic and ask for Mike. Friendly and patient. More

great customer service great job in selling the car to me, never felt pressured and was actually made the whole process real easy and I felt I got a good deal great job in selling the car to me, never felt pressured and was actually made the whole process real easy and I felt I got a good deal More

Great Service My husband and I had a wonderful experience with Sal (sales). He was very helpful, friendly, knowledgable and honest. He truly made it such a wonderfu My husband and I had a wonderful experience with Sal (sales). He was very helpful, friendly, knowledgable and honest. He truly made it such a wonderful experience for both of us and it was stress free. I strongly recommend using this dealership, ask for Sal. More

Great automobile and purchasing process!😄 This was the most professional and satisfactory automobile purchase I have made in the past 56 years! My previous experience was so negative due to t This was the most professional and satisfactory automobile purchase I have made in the past 56 years! My previous experience was so negative due to the prior Service Manager that I purchased my last Mercedes-Benz,4/2016, from the Orange Park dealership. Thank you, Earl for the experience and super automobile which changed my negative opinion of the dealership to Positive! More

I enjoyed working with the sales team My experience has always been great at Brumos Mercedes Benz of Jacksonville Fl. However the new Fields Mercedes in Jacksonville is doing a fine job wi My experience has always been great at Brumos Mercedes Benz of Jacksonville Fl. However the new Fields Mercedes in Jacksonville is doing a fine job with their customer service. I recently purchased a CPO S550 2013 with low miles and in great condition. I had a fun time with my sales gentleman Sal. He was very easy to spend time with.and knew a lot about the car I drove. And coincidently owned the same car. Which gave me peace of mind. I have had the pleasure of owning a c250, an E350, a C350. The S550 is by far the nicest car I've owned. I had the chance to test drive an S550 in Daytona Fl but when I compared the two cars Fields Mercedes of Jacksonville was hands down a far better deal. Not only was the car priced well according to Edmonds reviews but it had lower miles. It's truly a very pretty car and I feel very pretty driving it. Thank you Sal and Fields Mercedes of Jacksonville. More

Used Mercedes Purchase Saw ad on line for car. Stopped in to see car, salesman very helpful. Went back next day and bought car. Overall a very pleasant experience. Saw ad on line for car. Stopped in to see car, salesman very helpful. Went back next day and bought car. Overall a very pleasant experience. More

Fast and easy Was able to negotiate over the phone. Took me serious and I bought the car. whole process done in one day! Happy to be part of the Fields's family. Was able to negotiate over the phone. Took me serious and I bought the car. whole process done in one day! Happy to be part of the Fields's family. More

Friendly & Quick Service All The Time All Departments were extremely Great and went way beyond. Never stops me from going back. Keep up the great work. I am a repeat customer and would rec All Departments were extremely Great and went way beyond. Never stops me from going back. Keep up the great work. I am a repeat customer and would recommend this location to everyone I know. More