Mercedes-Benz of Jacksonville

Great I dealt with Wade at Orange Park Mercedes he was perfect as usual!! He met me, greeted me with a smile and kept in touch during the service process ,, I dealt with Wade at Orange Park Mercedes he was perfect as usual!! He met me, greeted me with a smile and kept in touch during the service process ,,, More

Certified Pre-Owned xx!! I purchased a 2004 ML 350 with 34,000 Miles Certified Pre-Owned for $35,557.00 thinking that I was doing a good deal. I was able to buy the same car o I purchased a 2004 ML 350 with 34,000 Miles Certified Pre-Owned for $35,557.00 thinking that I was doing a good deal. I was able to buy the same car on any other dealership for $10.000.00 less , but because it was a certified pre-owned and the warranty I decided to go with a Mercedes dealership. A certified pre-owned car supposed to pass all the inspections to guarantee the buyer that he is purchasing a reliable car. In my case that it didn't happened. On the second week I noticed a noise. I went back to the dealership and they hold my car for a week and replaced the fuel pump. A few weeks later the car didn't started. Same thing again, I went back to the dealership and they say they could not find the problem. 2 months later same thing happened again , the car had the same issue, wouldn't start. I went back to the dealership , left the car there for a week and talked with the sales manager about the issue and I was very disappointed about the brand, the service and everything. Long story short, I loss over $10K selling this car because I couldn't take anymore. I will never have another mercedes in my life and I don't recommend to anyone. More

Very professional Wade did a terrific job. He is a definite credit to your organizational values. Could not be more pleased. That is all I have to say but I must fill Wade did a terrific job. He is a definite credit to your organizational values. Could not be more pleased. That is all I have to say but I must fill the minimum of twenty five words to get this to take. More

A1 service Good experience overall with the service from delivery to pick up. Kept in communication throughout the time through text or phone call kept in the kn Good experience overall with the service from delivery to pick up. Kept in communication throughout the time through text or phone call kept in the know the whole entire time More

Service appt Excellent customer dervice, Mr. Forsyth kept me notified along the way in a timely manner. We were given a loaner so not having a car for a few days Excellent customer dervice, Mr. Forsyth kept me notified along the way in a timely manner. We were given a loaner so not having a car for a few days was not a big deal. More

Walk in service Walked in and got an oil change in an hour without an appointment. Ted made sure I was taken care of . Thanks Ted for getting it done. Walked in and got an oil change in an hour without an appointment. Ted made sure I was taken care of . Thanks Ted for getting it done. More

Excellent Rob Lowe made my 1 year service experience flow smoothly I was quickly greeted and escorted to the new café where I enjoyed lunch of a toasted wheat Rob Lowe made my 1 year service experience flow smoothly I was quickly greeted and escorted to the new café where I enjoyed lunch of a toasted wheat bread BLT and tomato soup while my car was being checked in after lunch I was escorted to a courtesy car where I was taking home. Rob promptly followed up with updates on servicing the car and had it available when promised. More

ALWAYS GREAT NEVER A SURPRISE I absolutely enjoy the dealership. I have visited many throughout the region and none provide the excellent service and friendly atmosphere as Orange I absolutely enjoy the dealership. I have visited many throughout the region and none provide the excellent service and friendly atmosphere as Orange Park Mercedes Benz. The new cafe is awesome and the chicken salad was the best I’ve tasted in years. More

Another positive experience Had another positive experience. Ted always provides key information and explains both what is necessary and what is recommended. I think the costs a Had another positive experience. Ted always provides key information and explains both what is necessary and what is recommended. I think the costs are high, but so is the cost of the car. My service essentially took two full days ( B service, change spark plugs, and exchange battery) which I think is a bit long, but since I was provided with a loaner I wasn't inconvenienced in the least. Oh, and breakfast was great... More

Excessive Cost for Scheduled service. $749.99 for a B Service, Daytona Beach Mercedes charges $425 for the same service. Next time I'll drive to Daytona and will spend the savings on the w $749.99 for a B Service, Daytona Beach Mercedes charges $425 for the same service. Next time I'll drive to Daytona and will spend the savings on the wife. More