Mercedes-Benz of Jacksonville

Service Experience was Excellent. Johnathan Hill is GREAT! The Service was Excellent. I was advised of the issues involving my car and advised of the best way to proceed with Service. Thanks so much! The Service was Excellent. I was advised of the issues involving my car and advised of the best way to proceed with Service. Thanks so much! More

I was happy with my sales men & my service advisor Drew!!! Will recommend Brumos to family & friends, I was very satisfied with all aspects of service & sales!!! Will be looking to purchase another car from t Will recommend Brumos to family & friends, I was very satisfied with all aspects of service & sales!!! Will be looking to purchase another car from them in a couple of years!!! More

Just service not sales Sales Department has no clue or how to sell a product. Service is excellent. In the future will buy from another dealership and service at Brumos. Sales Department has no clue or how to sell a product. Service is excellent. In the future will buy from another dealership and service at Brumos. More

Brumos Service Joe Rodgers is a true professional! I have been taking my cars to Joe for many years and he is consistently excellent. I would highly recommend Joe R Joe Rodgers is a true professional! I have been taking my cars to Joe for many years and he is consistently excellent. I would highly recommend Joe Rodgers and Brumos. More

Sales Practices After some negotiation, I informed the sales person the maximum I would pay for the 2016 Benz S-550. The sales person took my credit card for a depos After some negotiation, I informed the sales person the maximum I would pay for the 2016 Benz S-550. The sales person took my credit card for a deposit and went to see the sales manager. Five minutes later a "Closer" named Shaun came into the office and attempted to INCREASE the price by $3,000. At which time I told him I was going elsewhere and to please return my credit card. I am convinced that if you want the best price for one of their vehicles, you MUST WALK out at least once. The sales manager likes to play games. You can beat them by walking out, checking availability on the internet or other dealerships. When the "closer" walks in, you walk out the door. More

Service my 1999 E430 Sport, personnel were friendly and know I was late picking up my vehicle and Z was very accomodating in waiting on my arrival and delivering my vehicle with all worked performed and invoice I was late picking up my vehicle and Z was very accomodating in waiting on my arrival and delivering my vehicle with all worked performed and invoice in order. More

customer service Joe Rodgers has been my service advisor for few years now. On my recent mercedes purchase he was huge help (as he always is) in getting the repairs d Joe Rodgers has been my service advisor for few years now. On my recent mercedes purchase he was huge help (as he always is) in getting the repairs done! More

Very Satisfied My service advisors were so helpful in getting my car in and providing me with a loaner car when my car broke down without having an appointment. My service advisors were so helpful in getting my car in and providing me with a loaner car when my car broke down without having an appointment. More

Valued relationship I've been driving a Benz since 2006. I have had the same service representative all this time. I hold him in the highest regard. I appreciate the e I've been driving a Benz since 2006. I have had the same service representative all this time. I hold him in the highest regard. I appreciate the excellent service, the going the extra mile attitude and his integrity when he promptly returns my calls and keeps me informed throughout the service experience! More

A pleasure! Great sales team. Very professional. Prepped car and spent all the time I needed to become familiar with my new car. I would recommend to anyone. Great sales team. Very professional. Prepped car and spent all the time I needed to become familiar with my new car. I would recommend to anyone. More