Mercedes-Benz of Jacksonville

No high pressure! This was the easiest, most friendly, fairest transaction you could want in a car sale! I got a high quality vehicle at a fair price, and know that I This was the easiest, most friendly, fairest transaction you could want in a car sale! I got a high quality vehicle at a fair price, and know that I have the backing of the Mercedes-Benz family to take care of me for as long as I own this car! They made sure I was familiar with the value as well as every feature the car and the dealership had to offer. Salesman Sam Rousev made the transaction especially pleasant, as I could feel his excitement for me as a new M-B owner. More

Easy in, easy out. Excellent across the board!! Courteous, prompt. Does a great job keeping me updated on progress and timely pick up. I would not go anywhere else. Very Excellent across the board!! Courteous, prompt. Does a great job keeping me updated on progress and timely pick up. I would not go anywhere else. Very professional. More

Satisfaction guaranteed We were really pleased when we walked into the dealership to purchase our new automobile. Jackie Figaro the salesperson was courteous,friendly, and pr We were really pleased when we walked into the dealership to purchase our new automobile. Jackie Figaro the salesperson was courteous,friendly, and professional. We would recommend this dealership to others. More

Very Satisfied Excellent service department. Very professional and customer oriented. i would highly recommend Brumos for continued Mercedes service and maintenance. Excellent service department. Very professional and customer oriented. i would highly recommend Brumos for continued Mercedes service and maintenance. Joe Rogers has always provided excellent customer service. More

Service team Absolutely love Rodney and the team. So thorough and transparent. I appreciate the cleanliness of the center and the friendliness of the employees. Absolutely love Rodney and the team. So thorough and transparent. I appreciate the cleanliness of the center and the friendliness of the employees. Thanks for the coffee machine as well. More

Totally Customer-Centered From the time you arrive to drop off your car, the Brumos staff is at your right hand to provide answers, advice, quick service and done-right-the-fir From the time you arrive to drop off your car, the Brumos staff is at your right hand to provide answers, advice, quick service and done-right-the-first-time work on your vehicle. They are the premier dealership as far as service and customer care in North Florida. More

Great job Good timing and service from beginning to the end. Got my car back clean and running great. I like that they kept me informed on the work being perfor Good timing and service from beginning to the end. Got my car back clean and running great. I like that they kept me informed on the work being performed. Thanks again for all the work done. More

Very professional service . I needed a computer update on my 2015 S550. Rodney Rivers and the service team did a great job. I appreciated the loaner car. The dealership has impro I needed a computer update on my 2015 S550. Rodney Rivers and the service team did a great job. I appreciated the loaner car. The dealership has improved under new ownership. More

CPO not what I thought at least in the service Dept. Brought CPO 2014 E350 in April, during the first big rain in Jacksonville (June) windshield wipers made noise and were fluttering. Was told when Brought CPO 2014 E350 in April, during the first big rain in Jacksonville (June) windshield wipers made noise and were fluttering. Was told when I brought the car everything was checked out, wiper blades replaced, etc. Went to the Service Dept. 6/6 to get them replaced, NOTE:: the Car is not two months old. First Rep I went too, I explained my situation and he said fine, go to parts and buy new ones and he would help to put them on. He did not look up my records, etc nothing just talked to me like it was tough luck. I knew the way the conversation was going I was not getting anywhere. Asked to speak to service manager who took care of it within minutes. Thanks very much. I have owned a Brumos car since the 90's and can't say this is the first time I had an issue, but this is the first time I had an Issue within two months of buying car. I paid over 40K for the car, and they would not replace defective wiper blades, I could not believe it. Makes me think that the CPO checkout was rushed. This was at the Southside dealership. Probably won't be going back to that one unless I have too. This might be a minor instance, wiper blades, but it was the small things that use to set them apart from the others, it all comes down to the people that work for them. More

Great service They were prompt, professional and had great follow up. I never worried about work being done as the kept me in the loop all the time and delivered ca They were prompt, professional and had great follow up. I never worried about work being done as the kept me in the loop all the time and delivered car to me cleaner than when they picked it up More