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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,614 reviews
November 07, 2017
time from decision to leaving 6 hours Salesman was great but had no support. Saturday, known to be most popular day, no management help, no finance help, mats not even put in car before le Salesman was great but had no support. Saturday, known to be most popular day, no management help, no finance help, mats not even put in car before leaving 6 hours later. Decision fast and easy and then we waited. Third purchase and will not return or recommend. More
by sorry
Employees Worked With
James Flood
October 27, 2017
Mostly pleasant experience Salesman, Cory McCombs, is 5 star! Only issue was in "Financing" ... to much pressure for endless "Add-Ons" ... had I bit, could have increased pri Salesman, Cory McCombs, is 5 star! Only issue was in "Financing" ... to much pressure for endless "Add-Ons" ... had I bit, could have increased price by over a third. More
by Dean
October 26, 2017
LEASING A GLC 300 2018 I had a great experience leasing my GLC 300 at Mercedes-Benz of Laguna Niguel Amir Zokaeieh was very knowledgeable and helpfull. I am sure that I had a great experience leasing my GLC 300 at Mercedes-Benz of Laguna Niguel Amir Zokaeieh was very knowledgeable and helpfull. I am sure that my experience with the service department will be the same. More
by Marty2017
Employees Worked With
Amir Zokaeieh
October 23, 2017
Top notch customer service Staff was very thoughtful and accommodating. Ray and Shawn both made a MB first-time buyer’s experience very pleasant. Overall an outstanding customer Staff was very thoughtful and accommodating. Ray and Shawn both made a MB first-time buyer’s experience very pleasant. Overall an outstanding customer service. More
by Tito
Employees Worked With
Ray Hashemi, Shawn Kondori
October 23, 2017
GLE 2018 purchase Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased working with Shawn. More
by SusieMo
October 22, 2017
They DO NOT HONOR their agreements...unethical and dishonest VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offer VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offered to give free carwashes. After buying the vehicle they made a Unilateral decision to STOP washing Sprinter Vans....Really, we had and still have an agreement they need to honor. What other agreements will they break. They always washed it by hand but now, Chris the service manager said they do not wash by hand. He then painted himself into a corner and said if I bring it in for a service, they will wash it..... What???? so you do wash Sprinter Vans, just don't want to honor your agreement. Apparently ethics and honesty are not important at this dealership! More
by Doug H
Employees Worked With
Chris Erickson
October 21, 2017
First Mercedez The service and experience was the best I have ever had. I love my new car and would most definitely recommend the dealership to anyone we know looki The service and experience was the best I have ever had. I love my new car and would most definitely recommend the dealership to anyone we know looking for a new vehicle. Sean is an excellent Sales Manager and we will call on him again when we decide to upgrade but not for several years! More
by ctruglia
Employees Worked With
Sean Haifi
October 20, 2017
BEST experience EVER! I am usually overwhelmed when it's time to making decisions regarding buying or leasing a vehicle . Not anymore! From service to sale to finance my I am usually overwhelmed when it's time to making decisions regarding buying or leasing a vehicle . Not anymore! From service to sale to finance my friendly team at Mercedes Benz Laguna Niguel made me feel confident in my decision Thank you my friends Bernie Mendez, John Mosqueda and Ramsay Jerome! More
by Dena123
October 18, 2017
Straight forward sales with excellent follow up I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer service. More
by Shawnrealestate
Employees Worked With
Ramsay Jerome
October 14, 2017
Our First Mercedes - Great Experience! Great experience in leasing our first Mercedes! Gerhard Jurinek answered all of our questions (we had many) and made sure we were happy. Thank you! Great experience in leasing our first Mercedes! Gerhard Jurinek answered all of our questions (we had many) and made sure we were happy. Thank you! More
by Lynn Stewart
Employees Worked With
