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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,489 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,489 reviews

November 06, 2016

New car buying experience Gene Russell Our new Mercedes GLE AMG was ordered and arrived as promised. The lease was executed at under the agreeded upon terms etc. The turn i More

by Harbor28
Recommend Dealer
Yes
Employees Worked With
Jane Choi, Gene Russell
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback on your experience working with Gene! I'm so pleased to hear that you had a great overall visit and I hope you've been enjoying your beautiful new Mercedes-AMG GLE. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 03, 2016

Top notch salesperson and staff I just wanted to take the time to recognize Tim Rhine, car salesperson, and Cesar Romo, car maintenance repairman, for helping me purchase my new Merc More

by shamus8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine, Cesar Romo
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback on your experience working with Tim in Sales and Cesar in Service! I'm so pleased to hear that they delivered an exceptional experience during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 02, 2016

Bernie Mendez fantastic to deal with Bernie sold us our 2017 GLC300. Dealt with him via email and phone to get a special order underway. He updated me throughout the process. Pleasant t More

by martinsw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Martin, Thank you for taking the time to share your feedback with our team. I'm so pleased to hear that you had a great experience working with Bernie. Congratulations on your 2017 Mercedes-Benz GLC300! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 01, 2016

Amazing staff Ray Hashemi was a pleasure to work with. Very nice, thorough and patient. I'm definitely recommending him and this dealership to all of my friends. Th More

by Said
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Shawn Kondori
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Said, Thank you for taking the time to share your feedback! I'm so pleased to hear that Shawn and Ray worked together to make your experience memorable! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 01, 2016

Best Experience...!!! Mercedes Benz of Laguna Niguel is the best dealership in Southern California. Andre Javardian was extremely professional and helpful as always. I have More

by Carmela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Carmela, Thank you for taking the time to share your feedback and thank you for your loyalty over the years! I'm so pleased to hear that Andre provided a 5-star experience during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

October 30, 2016

Amir Z. From Mercedes Benz Laguna Niguel We just purchased another car from Amir Z. He makes the entire experience easy & comfortable. I highly recommend calling him for your next Mercedes More

by Dana H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amir Zokaeieh
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Dana, Thank you for taking the time to share your feedback. I'm so pleased to hear that Amir has taken excellent care of you. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

October 26, 2016

Gene at MB Laguna Gene Russell was a very down to earth salesman and helpful, patient, and willing to answer any and all questions, no matter how small. We feel great a More

by B.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Gene took excellent care of you and that he was able to address all of your questions. I hope you've been enjoying your new Mercedes-Benz! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

October 25, 2016

Always a Great Experience We have purchased several vehicles from MBLN and have utilized their service department for each vehicle. We would never consider going to any other M More

by wpg121695
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Abadie, Matt Moskal
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for your loyalty and for taking the time to share your feedback. I'm very happy to hear that you've always received outstanding service during your experiences here at Mercedes-Benz of Laguna Niguel. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

October 25, 2016

What an amazing experience!! So after going to Mercedes of San Diego to lease a CLA for my mother as a gift I fully disappointed with their horrible customer service and crazy hig More

by Deejay Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Ramsay Jerome
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your experience and thank you for visiting us from San Diego. We appreciate your kind words and I am so pleased to hear that you found the perfect Mercedes-Benz to fit your needs. I hope you've been enjoying it so far, and if any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

October 24, 2016

Outstanding experience with our salesperson Ray Hashemi We had a wonderful experience with Ray Hashemi who was our salesperson for our new GLA purchase!. He is patient and cares about his customers! We fe More

by IleneS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback on your recent experience working with Ray. I'm so pleased to hear that he took excellent care of you throughout your visit. Congratulations on your Mercedes-Benz GLA, I hope you've been enjoying it so far. Please don't hesitate to contact us should any questions arise. Rebecca Rice Guest Relations Manager

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