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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,628 reviews

August 07, 2017

Bought 2015 Audi Test drive was helpful and car description was complete and accurate. Purchase process was very smooth. All employee interactions were courteous and More

by AudiA32015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Turner
Aug 11, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that you had a 5-star experience working with Steve and the rest of our team. I hope you've been enjoying your purchase so far! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

August 04, 2017

Steven Mead at Mercedes-Benz of Laguna Niguel We thank Steven Mead and this Dealership with a high rating because of how professional and helpful Steven was with this transaction. He was very unde More

by Sarah G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mead, Matt Moskal, Jane Choi
Aug 06, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Sarah, Thank you for sharing your feedback and thank you for your loyalty over the years. I'm so pleased to hear that Steve took excellent care of you during your most recent visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

August 01, 2017

Buying "SMART" Purchased our second Smart car from Gene, a pleasure to do business with him...no pressure and very accommodating to our needs! I would highly recomm More

by Randal Varca
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Aug 06, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback. I'm happy to hear that Gene took excellent care of you during your most recent visit. Congratulations on your Smart car! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

August 01, 2017

Well run dealership The negotiation was straightforward, no hard sell, and we got exactly what we wanted at the price we wanted. I highly recommend working with Josh Swe More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sweeney
Aug 06, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Josh took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

July 31, 2017

Great Experience My experience with Kasta was great. He took care of my business and in a few hours I was on my way home with a new GLE350 I did not have to negotiate More

by APA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to rate and review your experience. I'm so pleased to hear that Kosta took excellent care of you throughout your visit. Congratulations on your Mercedes-Benz GLE350! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

July 30, 2017

Make It Happen! Prior to lease end had expected to turn in auto or extend existing lease as could not imagine any way to re-lease a new model financially. However, to More

by mikehcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Kondori
Aug 06, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Duke and Shawn took excellent care of you. I'm also glad you have been enjoying your Mercedes-Benz C300 so far! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

July 21, 2017

Buying a used Glk250 Internet sales manager Ray Hashemi is a very friendly and knowledgeable person and help me to get car of my dreams Thank you Ray. I would recommend More

by Ivo GLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Jul 21, 2017 -

Mercedes-Benz of Laguna Niguel responded

Ivo, Thank you for taking the time to share your feedback. I'm so pleased to hear that Ray took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

July 17, 2017

We have bought 4 cars here I have been a customer of this dealership since it was Mission Viejo Mercedes Benz (or about 17 years). I have serviced my cars over the years and fou More

by OCWoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerhard Jurinek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Parry, Chris Erickson
Jul 19, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your feedback and for your loyalty over the years. I'm so pleased to hear that you had a 5-star experience working with our team. If any questions arise, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager

July 14, 2017

Great shopping experience Great service! Explain all of function are simple and clearly, Very good experience with him. Highly recommend to my relatives and friends to buy n More

by ddmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Jul 15, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to rate and review your visit. I'm so pleased to hear that Gene took excellent care of you and provided a 5-star experience. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

July 14, 2017

Excellent car buying experience! I had a wonderful car buying experience at MB LN. Duke Maltin as the sales person was efficient, professional, knowledgeable, friendly and courteous. More

by Khaver
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome
Jul 15, 2017 -

Mercedes-Benz of Laguna Niguel responded

Khaver, Thank you again for sharing your feedback. Once again, I'm so pleased to hear that Duke and Ramsay took excellent care of you. If we can be of any future assistance, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager

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