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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

April 10, 2017

Smoothest Vehicle Purchase Ever! I highly recommend any future Mercedes-Benz buyer check out Laguna Niguel! Make sure to ask for my man Carson Helton too.He helped us from beginning t More

by 151891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Apr 13, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for taking the time to share your feedback. I'm very pleased to hear that Carson provided excellent service from start to finish. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

April 10, 2017

Over & Above Right form the beginning Ray Hashemi was very courteous and respectful and communicative . he went above and beyond to find us what we were lookin More

by Karen R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Apr 13, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Karen, Thank you for taking the time to rate and review your experience. I'm so pleased to hear that Ray took excellent care of you. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

April 07, 2017

Buying a Mercedes Benz Mercedes Benz of Laguna Niguel is a great place to buy a car. All the staff were helpful, knowledgeable, and friendly. The whole process from start t More

by Erickagreenstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerhard Jurinek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome
Apr 13, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Ericka, Thank you so much for taking the time to share your feedback! I'm so pleased to hear that our team took excellent care of you during your recent visit! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

April 05, 2017

EXCELLENT EXPERIENCE. It was a great experience leasing a C 300 MB and trading in my 2015 Honda Civic because of Malorie. She was great.and help us a lot with the transact More

by Renato Dungao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malorie Mobley
Apr 13, 2017 -

Mercedes-Benz of Laguna Niguel responded

Renato, Thank you for taking the time to rate and review your experience. I'm so pleased to hear that she took excellent care of you during your visit. Congratulations on your new Mercedes-Benz C300! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

April 03, 2017

Quality customer experience I can't say enough about the courtesy and professionalism of the staff (Joey Stokes) and her assistants on the search for my vehicle. After showig up More

by Stacy9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Stokes, Jane Choi
Apr 13, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Stacy, Thank you for taking the time to share your feedback. I'm so pleased to hear that Joey and the rest of the team took excellent care of you during your visit. Congratulations on your new Mercedes-Benz GLE350! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

April 01, 2017

The 3,000 Mile Deal I buy my cars from Andre at Mercedes Benz of Laguna Niguel in California and have them shipped all the way to my home in New York. The transaction is More

by sgdebaun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for sharing your feedback and thank you for your loyalty over the years. We look forward to working with you for many years to come. As always, if any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 31, 2017

Awesome experience One word " Professionalism" It all started with Steve Mead my salesman and what a class act and very polite and attentive to my needs. Richard T M More

by Rtormey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mead, Shawn Kondori
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Richard, Thank you so much for taking the time to rate and review your visit. I'm so pleased to hear that Steve took excellent care of you throughout your experience. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 24, 2017

I just got my new C-class Service was great kevin is an amazing guy he helped me find a good car that would fit my image and I highly recommend him to anyone looking for a 5 st More

by Geo007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galaviz
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Congratulations on your new Mercedes-Benz C-Class and thank you for taking the time to share your feedback. I'm so pleased to hear that Kevin took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 21, 2017

A very enjoyable car buying experience Steven Mead helped get me a great deal on my first Mercedes and explained all about how the car works. He and his coworkers were very friendly and att More

by Lisatorb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kondori, Steve Mead
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Congratulations on your new Mercedes-Benz and thank you for taking the time to share your feedback. I'm so pleased to hear that Steve and the rest of the team took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 20, 2017

The worst costumer service I have ever had to deal with. Purchased a Porsche 911 to be shipped to my home in New York. It arrived with a chip in the windshield. I called costumer service to have them cover t More

by nnuzzi
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
MBLN CustomerService
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Nicholas, I'm sorry to hear of your dissatisfaction. After delving into your case, it is my understanding that the vehicle was delivered safely to New York and went through an inspection that you personally signed off on. The windshield was not damaged at that point. It is always our goal to ensure your satisfaction but the damage that you mention in the above review happened after the vehicle delivery, therefore we have no control. Thank you for allowing us to investigate.

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