Mercedes-Benz of Laguna Niguel

THe BEST Mercedes dealership! Buying a new car from Mercedes-Benz of Laguna Niguel was the best choice ever! I have a dealership closer to my home In Newport Beach, but did not re Buying a new car from Mercedes-Benz of Laguna Niguel was the best choice ever! I have a dealership closer to my home In Newport Beach, but did not receive the customer service or great opportunities that I got here! Kosta is a fantastic salesperson--he was not pushy, and didn't try to talk me into something I didn't want. Tony went out of his way to make sure that they found the exact car that I wanted, and they got it to the dealership within hours. Shawn made the car buying process a breeze, and found me a deal that I could easily live with! Such amazing attention to detail from each person I dealt with, they take pride in their work, and value their customers. I am a customer of MBZ of Laguna Niguel for life! More

Great experience Always a pleasure to purchase from Tim Rhine at MB Laguna Niguel. Great dealership; everyone is terrific to work with. This is the third car we've Always a pleasure to purchase from Tim Rhine at MB Laguna Niguel. Great dealership; everyone is terrific to work with. This is the third car we've acquired there and we will be back for sure. More

steve turner knows the products he sells. He had the answers Steve Turner is a very good salesman. He knows the product. I asked technical questions and he new the answers. He also worked to get me the deal I Steve Turner is a very good salesman. He knows the product. I asked technical questions and he new the answers. He also worked to get me the deal I wanted. Pleasant guy who is not into himself. More

New purchase Duke Maltin and Tony were very professional and efficient. Thanks to both for great service. I would recommend both Duke and Tony. I will revisit for Duke Maltin and Tony were very professional and efficient. Thanks to both for great service. I would recommend both Duke and Tony. I will revisit for vehicle familiarity. Boyd Cox More

Had a great experience on my first car lease o gene was an awesome representative for Mercedes. He was patient with our pickiness and was very helpful. I'm really appreciative of his thoroughness gene was an awesome representative for Mercedes. He was patient with our pickiness and was very helpful. I'm really appreciative of his thoroughness and willfulness to help a customer and not sell a customer. Gene was great i'll be buying another Benz in the future! More

Excellent Customer Service! My husband and I were glad that we came to this dealership. We were not planning to buy a car but we ended up doing it. Gerhard Jurinek who helped us My husband and I were glad that we came to this dealership. We were not planning to buy a car but we ended up doing it. Gerhard Jurinek who helped us was outstanding! We got the car that we want and we are very happy with it! Kudos to Gerhard for being so helpful and excellent in meeting our needs. I will never go to other car delearships anymore. We will definitely come back for future purchase! Gerhard is excellent and the rest of the employees! Thank you for making us happy :) More

Great experience for first time Mercedes buyer! What a surprise when I was greeted by Andre Javardin after requesting a quote through the internet. I had not seen him in several years, and was happy What a surprise when I was greeted by Andre Javardin after requesting a quote through the internet. I had not seen him in several years, and was happy to have someone as experienced and knowledgeable as he. No high pressure sales, worked to get me the best price and a fair value on by trade in. I am happy to now be part of the Mercedes family! More

Excellent experience Ali Hashemi, He is very very helpful. I appreciate him. I could save my time without any confusing. Thanks a lot . Also I appreciate Duke Maltin who Ali Hashemi, He is very very helpful. I appreciate him. I could save my time without any confusing. Thanks a lot . Also I appreciate Duke Maltin who followed my request and he cooperated with me. More

Wonderful, no stress pleasant experience at MBZLN Ho Yi was a pleasure to work with. Patient, no pressure and knowledgeable. I am so happy and would without reservation recommend Ho Yi and MBZLN! Ho Yi was a pleasure to work with. Patient, no pressure and knowledgeable. I am so happy and would without reservation recommend Ho Yi and MBZLN! More

lack of integrity of a dealership {Pat Bolter, Ali Hashemi} the dealership laguna niguel mercedes {Bernie Mendez}, had contacted me via a USAA lead about a new vehicle. by the way by being a USAA member it got the dealership laguna niguel mercedes {Bernie Mendez}, had contacted me via a USAA lead about a new vehicle. by the way by being a USAA member it got me a $1800.00 discount off the vehicle. they had the exact one that i had built on line. prior to me going up to the dealership that day i had Bernie to please make sure the vehicle was there and "he replied yes it is". so i loaded up the family and headed up to the dealership to acquire that vehicle. once we got there all of the sudden the vehicle was nowhere to be found and keep in mind that was after the credit was pulled and i came back as tier one credit. Bernie brought back the drive off numbers and asked for $3,002.52 which was the drive off monies owed.i had asked when the vehicle would arrive and he replied,"the next day or two ". he said by taking your drive off dollars now would secure that vehicle as mine. the vehicle of course never landed until one day shy of 2 weeks. at that time they had decided not to sell me the vehicle and has refused to give back my $3002.52 drive off monies.i found out the next day that same vehicle with the same VIN numbers for sale on the open market for $10,000.00 over window sticker.so i don't need to tell you that why i was no longer allowed to buy the vehicle. let's look back $1,800.00 off the vehicle; due to the fact, i have a military discount. WHAT A DISSERVICE TO ALL MILITARY PERSONNEL!!!!!! or now we are trying to get $10,000.00 over window sticker. THE GENERAL MANAGER {PAT BOLTER}WON'T RESPOND TO MY EMAIL OR TAKE MY PHONE CALLS!!! THE GENERAL SALES MANGER ALI HASHEMI HAS REFUSED TO SEND ME THE REFUND!!! i had told him that my next call is to DMV and he responded "DMV could and will do nothing" little does that LITTLE MAN know that DMV regulates all auto dealerships {they are the police of all dealerships} and for that little spineless jellyfish of a man PAT BOLTER next time man up and put your big boy pants on and face the consumer who your dealership is holding and keeping there drive off monies of a contract that you guys a retracting on 2 weeks later. I WOULD NEVER RECOMMEND ANYBODY FROM BUYING FROM THIS DEALERSHIP ESPECIALLY MILITARY PERSONAL. PAT will have his day very soon with the DMV investigation team and would not be surprised if DMV uncovers any other not so to form practices by LAGUNA NIGUEL MERCEDES DEALERSHIP. More