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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,481 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,481 reviews

October 06, 2015

Great service, all the way around! We just leased our second car at MB Laguna Niguel, and plan on purchasing a couple more from them in the next few years. Gerhard Jurinek has helped us More

by Tracy Young OCCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lee Hawkins
Oct 07, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Tracy Young OCCE, Thank you for leaving this great feedback and 5-star review! I am so pleased that Gerhard has provided a service that we are committed to delivering, and showed you what makes a Mercedes-Benz so great. Please enjoy every mile in your new car, and we look forward to seeing you at your next visit. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 05, 2015

Amazing Buying Experience Our buying experience at Mercedes-Benz of Laguna Niguel was very positive. Sales Representative Kevin Galaviz was professional, extremely knowledgable More

by The Wilhelms Southern California
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Galaviz, John Maxwell, Erwin Artacho
Oct 05, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi The Wilhelms Southern California, Thank you so much for leaving this feedback for us! I am pleased that Kevin, Erwin and John all provided a memorable and positive experience for you. We appreciate the recommendation, and hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

October 04, 2015

Best car lease experience I had a great deal and most adorable customer service ever. Literally it took me about 30 minutes to test drive the car and finish the deal. They beat More

by Halim123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Ellis
Oct 05, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Halim123, Thank you for sharing your experience with us, and congrats on your new car! I am so pleased that you had such a wonderful customer service experience, and that Russ was the one to make it happen for you. I hope you have fun with your new car, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 29, 2015

SmartCar Lease Experience Russ Ellis and the entire team at Mercedes-Benz of Laguna Niguel were outstanding. This was by far one of the easiest transactions involving a new car More

by mb031162
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Ellis, Shawn Kondori
Sep 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi mb031162, Congratulations on your new smart car! I am very happy to hear that Russ and our team provided a quick, easy and positive experience for you. We appreciate you taking the time to leave this review for us, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 28, 2015

Great Experience We came to this dealership as they were the ones with the car we wanted. No one in San Diego County could get it for us. We worked with Bernie Mende More

by golfergal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 24, 2015

New Smart car lease Mike Marotta went above and beyond in helping me get into my Smart car lease in one Saturday afternoon. Since by the time we finished the paper work, More

by mb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Marotta
Sep 25, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi mb, Thank you for taking the time to leave this feedback for us here, and congratulations on the purchase of your new smart car. I am pleased to hear that Mike was courteous and accommodating by delivering the car directly to you. I truly hope that you have fun driving your new car, and we hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 22, 2015

Tim Rhine Will Do More Than You Asked For I was looking for a particular interior color for my MB and Tim Rhine went beyond what was asked and found the car that I wanted. He also provides ver More

by Jarrynfarve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Sep 25, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Jarrynfarve, Thank you for sharing this with us, and for the 5-star review. It's great to hear that Tim went above and beyond to find the car that you were looking for, and has provided a good service after the sale. Please enjoy driving your new car, and we hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 22, 2015

Best Dealership Experience I've Ever Had! Ray Hashemi helped me purchase the perfect C250. I'm in love with it and the process was smooth and professional. Even though I was buying a little C2 More

by pabramian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Jane Choi
Sep 25, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi pabramian, Congrats on the purchase of your new C250, and welcome to the MBLN family! I am happy to hear that Ray provided a great experience, and delivered a service worthy of a 5-star review. Please enjoy driving your new car, and we look forward to seeing you at your next visit. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 17, 2015

Great Customer Service Arnold Alix helped me. He listened to what I wanted, and gave me exactly the car I wanted and the payment as well. He calls me to follow-up the next More

by amleon2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 17, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Amber, I am happy that the car buying experience was positive and that you got the deal you wanted. It's great to hear that Arnold provided a 5-star service, and delivered such a memorable experience. Thank you for sharing this with us, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 17, 2015

A Very Pleasant Experience Ward Church was wonderful. He made the entire buying experience easy, fast and efficient. His customer service surpassed many that I have had in the p More

by Gracegig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ward Church
Sep 17, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Gracegig, Thank you for sharing this feedback with us, and for the recommendation! It's great to hear that Ward was wonderful and provided a memorable customer service experience. We appreciate the 5-star review, and hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

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