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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,628 reviews

May 03, 2016

Bernie Mendez deserves 5 stars. This is the second car we are buying with the help of Bernie Mendez. He listened to our wishes and delivered the car we wanted. He was very straightfo More

by ganna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this great review and congrats on your second Mercedes-Benz with us! We couldn't be more pleased to read that Bernie has gone above and beyond to ensure your car-buying experiences are great experiences! He's a tremendous asset to us here and we're extremely lucky to have him on our team. Thanks for being a part of the Mercedes-Benz of Laguna Niguel team and we hope you're enjoying your new Mercedes! Regards, John Herrera General Sales Manager

May 03, 2016

Ray Hashemi Ray was fantastic to work with. No pressure, very patient and accommodating. He made the car buying process truly enjoyable. I could not have asked More

by Brent Lynch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Jane Choi
May 03, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Brent, We're overjoyed by the comments left in your review. We couldn't be more pleased to hear that Todd and Brian went above and beyond to make sure your car-buying experience went smoothly. Congrats on your new vehicle and should you ever have any questions, please don't hesitate to ask. Regards, John Herrera General Sales Manager

April 29, 2016

Mark Hanson MB of Laguna I have bought a few Mercedes in my day and I'm not one to praise salesman but Mark Hanson was not your average salesperson. He really took care of bu More

by Patrick1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hansen
Apr 29, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Patrick, We appreciate you taking the time to share your great experience with us! We couldn't be prouder to hear that Mark provided you with a car-buying experience you won't soon forget. We'd like to welcome you to the Mercedes-Benz of Laguna Niguel Family and we look forward to working with you for many years to come. Regards, John Herrera General Sales Manager

April 28, 2016

Wow, 5-Star Service is No Exaggeration! I've never had such a great car buying experience. Going in, I didn't expect much since I was looking for a budget-friendly used car. The little Smart More

by SmartCookie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Choi, Gary Casey
Apr 28, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We cannot thank you enough for your thoughtful comments on our dealership! It's a team effort here every day, as we strive to provide our customers with the best service possible and we're ecstatic to see that Kosta, Gary and Jane all provided that to you. We hope that your new car brings you happiness for years to come. If you need anything else down the road, please don't hesitate to call. Regards, John Herrera General Sales Manager

April 26, 2016

These guys completely changed my perception of dealerships. Amazing. These guys completely changed my perception of dealerships. We needed to trade from an old car to something reliable and economical so stoppe More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Choi, Gary Casey
Apr 26, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear JJ, Thank you for this great review and congrats on your new Smart Car! Kosta and Gary are both all-stars and we're lucky to have them on our team. Thank you for choosing us here at Mercedes-Benz of Laguna Niguel and when it comes time for a new AMG Roadster, please let us know, as we're always here to help! Regards, John Herrera General Sales Manager

April 26, 2016

Cream Of The Crop Tim's is very genuine person. He will assist you in making the deal work for everyone and not in a pushy but sincere way. He was able to get me a few More

by MUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell, , Tim Rhine
Apr 26, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're overjoyed by the comments left in your review. It makes us extremely proud and happy that your visit with us was an enjoyable one! Tim is one of our esteemed members who reflects the values of our family! We look forward to hearing from you again, and please contact us if you ever need anything regarding your Mercedes-Benz! Regards, John Herrera General Sales Manager

April 25, 2016

Fantastic MBLN & Bernie Mendez I highly recommend Bernie Mendez at Mercedes Benz Laguna Niguel if you are in the market for a new car. He is truly a super MB person to deal with. Ri More

by Horgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're extremely grateful for your 5-star review and we couldn't be more ecstatic to read about your experience with Bernie. We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that Bernie provided just that to you. Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Thank You, John Hererra General Sales Manager

April 25, 2016

Cyrus Was very professional and great to deal with Great experience working with Cyrus. He was very helpful and not pushy, I trusted he would make my deal work and I am a very happy customer and would More

by Password
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrus Moatazedi
Apr 25, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for sharing your positive experience. Cyrus is a great member of our team and it's no surprise the he made your experience a positive one. We hope your new vehicle is treating you well and we look forward to seeing you around the dealership. Thank You, John Hererra General Sales Manager

April 21, 2016

Metris purchase Steve and Nelli in the Sprinter department are fantastic. I have never had an easier purchasing experience and I have bought 10 new cars over the pas More

by JCaputo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hauser
Apr 21, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We appreciate you taking the time to share this great experience. Your loyalty has not gone unnoticed and we're so happy to consider you a member of the Mercedes-Benz of Laguna Niguel Family! We're pleased to hear that Steve and Nelli provided you with a great experience recently and that you're enjoying your new Metris. Congrats on another vehicle and we hope to see you for vehicle purchase number 11! Thank You, John Hererra General Sales Manager

April 19, 2016

Bernie Mendez of Mercedes Benz of Laguna Niguel We just bought our car today from Bernie Mendez of Mercedes Benz of Laguna Niguel. He is the BEST car sales rep we have ever dealt with. Mr Bernie More

by Bo Navarro Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Lim
Apr 19, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Congrats on your new Mercedes-Benz and thank you for this outstanding review! Bernie is a great member of our team and we're so lucky to have him here. We work really hard to make every experience here a special one and we're truly happy that Bernie managed to do that for you. We really appreciate your feedback and hope to see you back again soon! Sincerely, John Hererra General Sales Manager

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