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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,488 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,488 reviews

June 07, 2022

Devin Rhoades provided superior customer service. He kept me informed of service findings and timeline of completion. Great Service! More

by cnrivas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rhoades
Jun 20, 2022 -

Mercedes-Benz of Laguna Niguel responded

Devin does a great job! Thank you for the 5 stars and shoutout!

June 06, 2022

The cost for the standard service was $1500, which was exorbitant in my view. In addition, the service was not completed in a day. More

by larryroberts7713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MBLN CustomerService
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Laguna Niguel responded

Your satisfaction is our goal, so we would like to take to the time to review the specifics of the work performed on your van for its 120,000-mile service. Please reach out to Matt at mmoskal@mblaguna.com for additional details. Thank you.

June 06, 2022

We had the BEST and most quick and painless experience at Mercedes Benz Laguna Niguel yesterday! Definitely the most seamless leasing experience I’ve ever seen! David was incredible - very friendly, personab More

by Heather Melton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Jun 20, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear, Heather! Glad we could make service as seamless as possible. See you next time!

June 03, 2022

This dealership has the most friendly and professional staff ever. I highly recommend them everyone! More

by dianaro1026
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Markow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Scheirer
Jun 13, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for the kind words, 5 stars, and recommendation. Come back anytime!

June 01, 2022

They had to change my electrical panel They worked on it for 3 days When I got the car back. They did not do a check to see if everything was correct. Clock was wrong time. Radio was not programm More

by Elaine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
MBLN CustomerService
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for the inconvenience, Elaine. Please reach out to Matt at m.moskal@mblaguna.com with any questions or concerns. Thank you.

May 29, 2022

Eric Varela, Lauren Kummerow in sales/product info and Raza Etemad in finance all did a great job during my purchase and test drive experience. I purchased an EQS 450+. The dealership team ensured all my More

by Nadeem M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Etemad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Kummerow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Varela
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear, Nadeem! We hope you enjoy your EQS!

May 28, 2022

Dave Abrams and the entire team at Mercedes Benz of Laguna Nigel were an absolute pleasure to work with on the recent purchase of a hard to source AMG model. Courteous, knowledgeable, communicative, an More

by MC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Dave does great work! Thank you for the detailed review and shoutouts, MC. Come back anytime!

May 27, 2022

Davin Rhoades my service advisor on earth, i am so grateful to have him taking care of my car. More

by Kitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davin Rhoades
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Glad Davin and the team could help out, Kitty! Drive safe!

May 26, 2022

Excellent service and helpful staff. I appreciate help given by Tarek Saba. Keep up the good work. More

by Nalci.bills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words! Drive safe!

May 26, 2022

Always treated with courtesy. Great service and attention to detail. No complaints, happy with every aspect of service. More

by Stevejliscomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jun 06, 2022 -

Mercedes-Benz of Laguna Niguel responded

We are thrilled to hear this, Steve! Thank you for taking the time to leave a review.

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