Mercedes-Benz of Laguna Niguel

Amazing experience, we went to purchase a new Mercedes, it was our first time and I couldn’t have imagined a better experience. Kosta was our sales person, and he was fantastic! If you are thinking of buyi it was our first time and I couldn’t have imagined a better experience. Kosta was our sales person, and he was fantastic! If you are thinking of buying a new Mercedes, go see Kosta at Mercedes Benz Laguna Niguel! More

MBLN has always treated me with kindness and respect. Service is done in a timely manner and they stand behind their work. My service man, Eddie goes above and beyond. 👍😊 Service is done in a timely manner and they stand behind their work. My service man, Eddie goes above and beyond. 👍😊 More

They treated me very well when I brought my E350 for a recall of my sunroof.Everything went smoothly. I will definitely go back again recall of my sunroof.Everything went smoothly. I will definitely go back again More

Always work with cesar very knowledgeable just great staff very friendly staff very friendly More

Thank you again, Kosta! Just bought my second car with Kosta and I know I’ll be back for my third. :) You’re always patient and so helpful. Kosta and I know I’ll be back for my third. :) You’re always patient and so helpful. More

Had to make second appt 3 months later because they were going to have my car sit for two days before they could work on the recall. Also, returned the car dirty instead of giving me complimentary car wash going to have my car sit for two days before they could work on the recall. Also, returned the car dirty instead of giving me complimentary car wash. More

I was helped by David Martinez and also Ramsey in finance I have to say I had a wonderful experience from start to finish when someone actually helped me I understand there’s a shortage of staff because of C I have to say I had a wonderful experience from start to finish when someone actually helped me I understand there’s a shortage of staff because of Covid and stuff so I will take that into consideration but David was so patient with me in trying to figure out what kind of car suited my needs and he also worked out the best plan for me as well several times after I had so many questions about my monthly bill….I would definitely purchase again from this dealership it was a painless transaction More

Everything was fantastic done on time, the only minor complaint would be that when I went to pick up my car it took very long for them to bring it up, very long complaint would be that when I went to pick up my car it took very long for them to bring it up, very long More

met up with Bernie online while searching for slightly met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I sett met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I settled on Mercedes-Benz of Laguna Niguel, as they had the vehicle we wanted with the options we wanted and our Color choice there. I communicated with Bernie and his assistant Brittany via E-mail and eventually over the phone. Bernie was friendly and knowledgeable about the process and understood some financial challenges I had with getting Cash together for our down-payment (we had our own Bank financing). He was an excellent communicator. Finally having our Cash to purchase the vehicle we scheduled an appointment for the Test Drive, we live 110 miles away from the Dealership, and decided to setup the payment before the Test Drive. When we arrived at the Dealership we were very well treated, and the facility is nothing short of spectacular inside with plenty of Customer parking; very low stress. We waiting a short time for Bernie to come out which he did; and met him in person. He had our Car waiting out back out polished up and super-clean; he took us out for a Test Drive, and within 2 minutes my wife and knew we picked the right vehicle and the right dealer! At the conclusion of our short Test Drive, we told Bernie to write it up, and he took us into meet with his Finance Manager, Shawn, who was great. The whole experience took us less than 3 hours, and the Staff was superb, extremely Customer-Service aware and driven. The next thing we knew, Bernie told us our Down-payment Wire-Transfer funds came through from our Bank, he handed us our keys, and we drove away totally blown away by the ease and smoothness of our dealer experience. My wife and I figured between us we had purchased about 14 cars *new & used* from Dealerships in the last 50 years; and this Dealership & Bernie were in the Top 2 for sure! We highly recommend Bernie as your Salesman, and MB-Laguna Niguel as a perfect place to buy your Used/New Car. A++++++++++ MarcB. Big Bear Southern California More