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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

August 13, 2021

Professional service reps,excellent details of service needs,status updates provided when needed. More

by Dave.doherty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Aug 15, 2021 -

Dave.doherty responded

You are treated like a VIP when you arrive and the service reps do not rush you through the process and will give you status calls if required

August 12, 2021

I’ve bought two cars from Cory, it’s a painless process,I get a great car and a great deal! There are three dealers very close to me ,but I come here because they are the friendly , find me the car I’m look More

by Hvnlykreat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 19, 2021 -

Mercedes-Benz of Laguna Niguel responded

We appreciate your recommendation and shoutout so much! We look forward to seeing you again for low-pressure service. Give us a ring whenever you’re thinking of #3!

August 11, 2021

The people work there are very friendly and helpful in any services! More

by Guityk10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Aug 19, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to help! Let us know if there is anything we can do to perfect our services. See you next time!

August 09, 2021

One of my best experiences in buying a Car.Thank you One of my best experiences in buying a Car. Thank you all. Highly recommended. Brdt service & best dealerships More

by Joy.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Abrams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Haifi
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are thrilled to hear that, Joy! Thank you for the 5 stars and recommendation.

August 09, 2021

Bernie Mendez is the internet sales manager, he is very professional and helpful. Definitely I will go back after 3 years for the new lease. More

by Andy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Eckart
Aug 19, 2021 -

Mercedes-Benz of Laguna Niguel responded

More and more people are flocking to online car-buying. We will be there, happy to help car-buyers along the way! Thank you for the kind words and shoutout, Andy!

August 09, 2021

Key fob no longer opens doors remotely. Worked when I left vehicle. Asked to have tire valve extensions installed. Service department Did not install them as agreed. More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

We apologize for these inconveniences, Marty. If able, please contact Matt at m.moskal@mblaguna.com so we can get the key fob issue resolved! Thank you for your patience.

August 08, 2021

From start to finish the process and people were amazing. Stellar service and people. More

by Kawstyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

We are glad to hear it! Please come back anytime for more stellar service!

August 07, 2021

Very good service, details, and easy going. I was so happy when I got my car back. It looked so clean. Thanks! More

by cindydang67
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Car service
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Cindy! Let us know if you need anything else for service or sales! Drive safe!

August 06, 2021

You should go and find Candace and Bernie. They will be on your side indeed. I bought new 2021 GLS 450 recently and they beated all others in Southern California even if the car market is crazy nowdays. More

by Albert B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Eckart
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

Candace and Bernie are both excellent people with great advice to give! Thank you for your review, Albert. Enjoy your new Mercedes-Benz!

August 06, 2021

As always they are very cautious and on time. Follow up was done and I’m very happy with this dealership. More

by stationsales1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
Aug 11, 2021 -

Mercedes-Benz of Laguna Niguel responded

And we are happy with your patronage! Thank you for choosing us. See you next time!

Aug 11, 2021 -

stationsales1 responded

I’ve been going there for many years and refer them to all my friends and relatives. Very happy with them .

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