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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,614 reviews
November 01, 2019
Just bought a sprinter, true 5 star dealer on star drive, Mario was awesome, you need a sprinter, he’s the man! Thanks a lot guys! Mario was awesome, you need a sprinter, he’s the man! Thanks a lot guys! More
by Andrei
Employees Worked With
October 24, 2019
Consistent A+ performance We have purchased and/or leased a half dozen new cars from MBLN over the last 15 years. We have always had the pleasure of working with Kevin Marlowe We have purchased and/or leased a half dozen new cars from MBLN over the last 15 years. We have always had the pleasure of working with Kevin Marlowe. Kevin is like an old friend that we pop into to see every few years! This is car buying at it's best. You do your research, call Kevin and tell him the details about the car you want, how you want it equipped and the price you want to pay. Then Kevin goes to work to make it happen! In our most recent experience we did exactly that and when we drove into the dealership we saw our new car waiting out front and ready to go! No more than an hour finishing the paperwork and we were on our way home. A few years back I was laid up after a surgery and wanted to buy my wife a new car for her birthday. All it took was one call to Kevin and the next day he delivered the car to my home! Kevin is the best but that is not to ignore the rest of the employees at MBLN. The showroom employees are exceptionally courteous and John Mosqueda in the service department is one of the most knowledgeable and honest service managers I have ever met. If you live anywhere in Southern California and you are in the market for a Mercedes-Benz, buy or lease it at Mercedes-Benz of Laguna Niguel! More
by carcoa
Employees Worked With
Kevin Marlowe
October 24, 2019
Pre-certification scam Bought a 2016 GLE350 on 5/31/19. After 3mos (and 4-5k miles) back brakes need to be replaced as at 10%. Sales rep (Bernie) says no issues and to bring Bought a 2016 GLE350 on 5/31/19. After 3mos (and 4-5k miles) back brakes need to be replaced as at 10%. Sales rep (Bernie) says no issues and to bring it in for replacement free of charge, as dealer sticks behind their certified cars. Bring car in and dealer changes their mind, will not honor it’s certification, and charges me over $1k in repair work for a 3mos old car. I escalate and they don’t budge. Therefore I’m forced to take a precertified Mercedes to an independent shop to fix what Mercedes didn’t fix before selling as a certified car. Horrendous experience that started with lies upfront and ended with lies. Will never buy or service a car at this dealer (Laguna Niguel Mercedes) ever again. A total scam. Written by a Mercedes owner of 7+yrs. More
by Mercedes client
Employees Worked With
October 20, 2019
Sean was friendly and all went well. All the staff were very efficient and friendly. Sean completed the sale in a businesslike manner. Everything went smoothly all the way to the end of t All the staff were very efficient and friendly. Sean completed the sale in a businesslike manner. Everything went smoothly all the way to the end of the purchase. More
by Omer
Employees Worked With
David Abrams , Sean Haifi
October 17, 2019
Honest We have bought numerous vehicles over the years and our experience at Laguna Niguel was truly awesome. From the moment we walked in until we left, the We have bought numerous vehicles over the years and our experience at Laguna Niguel was truly awesome. From the moment we walked in until we left, the customer service provided was excellent. More
by Jeffk
October 17, 2019
MB sales Kevin did a Good job following thru and making sure everything was Done Friendly efficient Have a good day and thanks for your help Mb Kevin did a Good job following thru and making sure everything was Done Friendly efficient Have a good day and thanks for your help Mb More
by jeapea5
Employees Worked With
Kevin Marlowe
October 14, 2019
Fantastic experience, thank you Ray Chu! There is no better shopping experience than that provided by Ray Chu at Mercedes-Benz of Laguna Niguel. Ray was so easy going and helpful in the proce There is no better shopping experience than that provided by Ray Chu at Mercedes-Benz of Laguna Niguel. Ray was so easy going and helpful in the process of buying my car. He was thorough and made sure I was comfortable with the sale. These days, you don't get that kind of a straight-shooter--most dealerships make you feel like it is an orchestrated show. I highly recommend Ray to meet your needs and keep your best interest at heart! More
by trilife
Employees Worked With
Ray Chu
October 14, 2019
Ray Hashemi Thank you to Ray for outstanding service during the decision making and purchase of my certified pre-owned MB. Trust him with your search. And purcha Thank you to Ray for outstanding service during the decision making and purchase of my certified pre-owned MB. Trust him with your search. And purchase. A true professional. Victoria Vandenberg More
by Victoria
Employees Worked With
Kim who is Rays asdistant, Ray Hashemi
October 12, 2019
Love my new 2020-GLE350–4MATIC I just leased a masterpiece of a vehicle 2.0 L in-line four turbo engine 9G Tronic speed automatic transmission for 4MATIC ALL WHEEL DRIVE, and the be I just leased a masterpiece of a vehicle 2.0 L in-line four turbo engine 9G Tronic speed automatic transmission for 4MATIC ALL WHEEL DRIVE, and the best part is the color, Emerald Green Metallic, OMG -it is beautiful. So happy with the purchase at Mercedes-Benz Laguna hills and a outstanding experience with my, sales consultant Ray Chu. l Thank You More
by GBrown
Employees Worked With
Ray Chu and Ramsey
October 11, 2019
Excellent experience purchasing a lease for a 2020 GLE450. Our sales rep, Andrei, was easy to work with and made the experience an efficient one. I would recommend MB of Laguna Niguel to others as th GLE450. Our sales rep, Andrei, was easy to work with and made the experience an efficient one. I would recommend MB of Laguna Niguel to others as they are willing to work with the numbers to make a great deal. More
by FBarker
Employees Worked With
Andrei Maldareanu
