Mercedes-Benz of Laguna Niguel

Truly Exceptional Service. I highly recommend David Abrams and Mercedes Benz of Laguna Niguel. They made the trade in process as smooth as possible and were accommodating. I w I highly recommend David Abrams and Mercedes Benz of Laguna Niguel. They made the trade in process as smooth as possible and were accommodating. I will return to MB LN for my next purchase. Thank you. More

Customer Service - Customer Service Cory McCombs was the Epitomy of Customer Service Class "A"and the benchmark for Excellent Professionalism, Knowledge, Respectful, and probably most im Cory McCombs was the Epitomy of Customer Service Class "A"and the benchmark for Excellent Professionalism, Knowledge, Respectful, and probably most importantly - Attentive Customer Service. If you are looking for the Comfortable, Courteous, Stress-Free, Over the top Customer Service! Cory McCombs is your man!! More

Excellent dealership We had excellent dealings with MB of Laguna Niguel. Specifically we dealt with James Flood, who was top notch in all categories. Courteous, respectf We had excellent dealings with MB of Laguna Niguel. Specifically we dealt with James Flood, who was top notch in all categories. Courteous, respectful, professional, knowledgeable, and Likeable. We would highly recommend him. More

Mr. Yi was the best! A close friend of mine recommended Mr. Yi. He was surely the best. This was my first purchase of a new car and also the first experience with Mercedes A close friend of mine recommended Mr. Yi. He was surely the best. This was my first purchase of a new car and also the first experience with Mercedes. He was very patient with my numerous questions and helped me thru the purchase. Also this dealership location was humongous and well kept. I recommend to my friends/families More

Buying a Car Best service! This is my 4th C-class and by far the best experience I've had at a dealership. Ben was beyond accommodating and did not try to push me Best service! This is my 4th C-class and by far the best experience I've had at a dealership. Ben was beyond accommodating and did not try to push me into anything. He made sure I was comfortable throughout the entire process. Highly recommend. More

Nice experience Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the fi Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the first visit he made it very easy the leasing experience. I highly recomend this dealer and suggest to deal with Bernie. More

The Best Mercedez Benz team in SoCal! I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer ser I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer service, follow through and overal dealership experience was exceptional! Tim Rhine, Sales Representative, took care of me from the start and made me feel welcome to the Mercedez Benz family (my four previous SUVs were Land Rovers). Mike Ball, Sales Manager, also welcomed me as soon as I walked in the door and followed up to ensure I experienced MB Laguna Niguel’s personalized service. I live in Newport Beach but decided to work with Tim and his team at MB Laguna Nigel and I am so happy I made that decision. They set the bar for quality!!! Tim was personable, knowledgeable, provided with ongoing updates, and found me my perfect new 2019 G Wagon. I LOVE IT! Thank you Tim and the great team at MB Laguna Niguel! More

Metris can ourchase Good experience handled expeditiously we could not find the van but Bryan helped us get it in a few weeks. Nothing was available but he found it for u Good experience handled expeditiously we could not find the van but Bryan helped us get it in a few weeks. Nothing was available but he found it for us and took care of everything! More

Terrible Sales Representation Very poor sales service. I came here to purchase a vehicle and my salesman (Duke) who was probably the worst salesman I have ever faced. I am on the y Very poor sales service. I came here to purchase a vehicle and my salesman (Duke) who was probably the worst salesman I have ever faced. I am on the younger end (Mid 20's) buying a Mercedes, and he seemed to treat me as a lesser customer because of that. I kept getting referred to as "Buddy" which is definitely not my name. I constantly had to call to follow up on things as I rarely received a call from him (even with price negotiations!) Real lack of communication, and most of the time I felt as if they don't even want my business. They also referred to my salary as low income multiple times, which is in my opinion offensive. Regardless, I would say if they have a rare car in stock, like the one I was interested in, you'll be on a roller coaster to get it. Otherwise, look elsewhere to spend your money. Even after the disappointment faced with customer service, I love my new car! More

Professional and honest Gave a price. No bait and switch. Prompt service with courtesy and professionalism unlike there nearest competition large inventory no sales game. h Gave a price. No bait and switch. Prompt service with courtesy and professionalism unlike there nearest competition large inventory no sales game. honesty and answered all questions with complete product knowledge More