Mercedes-Benz of Laguna Niguel

Lacking This was my third MB, and I knew what I was looking for. I have bought from this dealer in the past and their inventory had what I wanted so I returne This was my third MB, and I knew what I was looking for. I have bought from this dealer in the past and their inventory had what I wanted so I returned. This transaction was handled poorly. I spent 6 hours to obtain a car that I paid in for that day. The wasted time waiting was unprofessional and inexcusable. The car mats were left in the trunk for me to put in and the license plates that were to be delivered to me from the trade-in left with the car in spite of my calling immediately and repeatedly. Serious change in customer care since my last visit and this will now be my last visit there. More

C400 4 Matic Purchase - Laguna Niguel Our Sales Rep Kosta and the Finance team at MB Laguna Niguel made our experience as simple, painless and fast as possible. We were in and out in 3 an Our Sales Rep Kosta and the Finance team at MB Laguna Niguel made our experience as simple, painless and fast as possible. We were in and out in 3 and a 1/2 hours with a deal that we were happy with. I would travel the extra distance for future Mercedes purchases. - Mike from San Diego More

awesome experience 1 Duke Maltin help us thru the process of buying the vehicle we wanted and we are completely satisfied. The buying experience was great and will tell Duke Maltin help us thru the process of buying the vehicle we wanted and we are completely satisfied. The buying experience was great and will tell friends & family this dealership. More

Excellent experience acquiring a certified pre-owned GLK350. I recently purchased another MBZ from MBLN to be used as a daily commuting vehicle. Said Altawil was the salesperson assisting me. I found him t I recently purchased another MBZ from MBLN to be used as a daily commuting vehicle. Said Altawil was the salesperson assisting me. I found him to be very straightforward, knowledgeable and helpful in navigating through the sales process, from narrowing down a final selection to coordinating the delivery of the car in beautiful condition with attention given to every detail. I also enjoyed working with a very professional person in the service dept. > Jesse Gutierrez. Jesse is very resourceful in solving any concern I might have and always strives to provide exceptional service at each visit. Another individual I've encountered at MBLN who often is the first person customers see when they enter the service drive is a young man named Becquer. This person is always ready to help with any concern I see customers express when they bring their cars in for service, from noting their concerns carefully while checking them in to making sure every detail he can resolve, large or small, is handled quickly and expertly -- all very willingly and cheerfully. Robert L. Beckwith More

100% Recommended! Nice & Professional Staff!, Great Inventory! 100% Recommened! I would like to give a very positive feedback to this dealership. I worked with Ray Has Nice & Professional Staff!, Great Inventory! 100% Recommened! I would like to give a very positive feedback to this dealership. I worked with Ray Hashemi (Internet Sales Manager) and Shawn Kondori (Finance Manager). Everything was smooth, fast and very convenient. They truly provided excellent service and professional advice in order to help me finding the right car. Their price is unbeatable! as I skipped Santa Monica MBZ and drove down all the way to Laguna Niguel in order to get my new car and it is worth! Thank you again and I will be back soon! More

Great experience This place has everything you'd expect in the Mercedes-Benz dealership. I found the car I want online then Steve assisted me with comparisons at the d This place has everything you'd expect in the Mercedes-Benz dealership. I found the car I want online then Steve assisted me with comparisons at the dealership. He was easy to work with and very helpful. At the end of the day I'm very happy with the purchase of my Mercedes-Benz. Thanks Steve Turner More

Above and Beyond Kosta went above and beyond to find us the perfect C250. Mind you it was one of the hottest days of the year and he was very courteous, Kept asking Kosta went above and beyond to find us the perfect C250. Mind you it was one of the hottest days of the year and he was very courteous, Kept asking us for water as we looked for the car. Adam in Finance was one of the most pleasant finance managers we dealt with. Both of the them made this a very pleasant experience. More

time from decision to leaving 6 hours Salesman was great but had no support. Saturday, known to be most popular day, no management help, no finance help, mats not even put in car before le Salesman was great but had no support. Saturday, known to be most popular day, no management help, no finance help, mats not even put in car before leaving 6 hours later. Decision fast and easy and then we waited. Third purchase and will not return or recommend. More

Mostly pleasant experience Salesman, Cory McCombs, is 5 star! Only issue was in "Financing" ... to much pressure for endless "Add-Ons" ... had I bit, could have increased pri Salesman, Cory McCombs, is 5 star! Only issue was in "Financing" ... to much pressure for endless "Add-Ons" ... had I bit, could have increased price by over a third. More

LEASING A GLC 300 2018 I had a great experience leasing my GLC 300 at Mercedes-Benz of Laguna Niguel Amir Zokaeieh was very knowledgeable and helpfull. I am sure that I had a great experience leasing my GLC 300 at Mercedes-Benz of Laguna Niguel Amir Zokaeieh was very knowledgeable and helpfull. I am sure that my experience with the service department will be the same. More