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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,619 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,619 reviews

August 28, 2018

GreT car buying experience Worked with Ray. No Pressure. Easy transaction. Wasn't planning to buy the my wife and I walked in but when we walked out we had great var at a More

by Satisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. We are so pleased to hear you had a wonderful car-buying experience with Ray. Your feedback is extremely valuable to us, and we thank you for choosing Mercedes-Benz of Laguna Niguel.

August 26, 2018

Professionalism at MBLN The team at Mercedes Benz of Laguna Niguel listened to my family's needs and delivered! They did not try to pressure us into the wrong vehicle at the More

by Coliseum89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino, John Herrera, Josh Sweeney
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your recent five star review of your experience here at Mercedes-Benz of Laguna Niguel! We are so grateful for your loyalty to us and are delighted that you feel that we took such good care of your needs. Enjoy your new ride!! Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938 kdurham@mblaguna.com

August 25, 2018

Easy transaction . Internet sales make buying a new car a breeze. And Bernie at Laguna Nagell Mercedes is a great help! I will return to Mercedes at Laguna Nagell i More

by LHBobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Hello LH Bobby, We appreciate the time you took to review your five star experience with Bernie at Mercedes-Benz of Laguna Niguel. We are so happy that he made your car purchase experience a breeze and we look forward to assisting you with all of your future needs!! Best! Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938 kdurham@mblaguna.com

August 24, 2018

Very friendly and helpful Very friyand helpful. Spend time with us explaining each option evwn after hours and helped to get the car out. Friendly with babies as well. More

by Priyashreddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Hello Priyashreddy, Thank you for sharing your five star review with us and others on Dealerrater!! We are pleased that Cory provided you with such an exceptional car buying experience! Welcome to our Mercedes-Benz of Laguna Niguel family!! Best, Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938 kdurham@mblaguna.com

August 10, 2018

Excellent service and Great experience Thank you for making me and my wife like home when we where at the dealer to purchase our car, it was a great experience and definitely coming back wh More

by Ashb2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ho Yi
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. We are so pleased to hear you had a wonderful car-buying experience with Ho and Mike. Your feedback is extremely valuable to us, and thank you for choosing Mercedes-Benz of Laguna Niguel.

August 03, 2018

Salesperson Great experience He was so helpful and I was sure he cared about the customer Thank You Tim Customer Service is the key to a successful Company More

by Susan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Hello Susan123, We appreciate the time you took to share your five star experience that you recently had working with Tim here at the dealership. We value your feedback and truly appreciate your business!! Thank you!! Best, Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

July 31, 2018

Outstanding!!! Derek provided outstanding sales & support. Had all the answers and information I needed. He was a pleasure to work with and I look forward to worki More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Nguyen
Aug 29, 2018 -

Mercedes-Benz of Laguna Niguel responded

Rick - Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. We are so pleased to hear you had a wonderful car-buying experience with Derek. Your feedback is extremely valuable to us, and we thank you for choosing Mercedes-Benz of Laguna Niguel.

July 23, 2018

Perfect experience We made an appointment with Mark Hanson. My husband let him know exactly what we were looking for prior to our appointment. Mark absolutely listened More

by sandy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hansen
Jul 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us. Please let us know how else we can further assist you with your new vehicle. In the meantime, enjoy!

July 20, 2018

Very helpful! Bernie helped me out through the sale process of my smartcar and also later on to recover a lost item I left in my old car, definitely recommend for s More

by jt80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us. Please let us know how else we can further assist you with your new vehicle. In the meantime, enjoy!

July 17, 2018

Excellent Experience Everyone I worked with at the dealership, especially Christopher and Cory, was respectful, honest, courteous, and helpful. It was the most hassle free More

by SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ammar Haque, Christopher White
Jul 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us. We are so pleased to hear you had a pleasant car-buying experience with Christopher and Cory. Please let us know how we can further assist you with your new vehicle. In the meantime, enjoy!

Aug 08, 2018 -

SB responded

Forget my hasty review. Now, I have been trying to reach out to the sales persons and sales managers with follow up needs regarding the purchased car from this dealership with no response from anyone. The salesperson, Cory, asked me of highest rating on the review(s), once the reviews were up, then the people from the dealership apparently no longer care or follow up on one's vehicle needs and unpredictable charge arrived in the mail. I would not consider buying a car from this dealership in the future.

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