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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,628 reviews

March 25, 2018

Fantastic sales person and dealership! We were met right on time and test drove the cars we were interested in. Our sales man was outstanding, friendly and professional. The dealership had More

by Eagle-13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendoza-sales man
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with Bernie. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

March 20, 2018

Mr Gerhard Jurinek was so pleasent and Helpful . Thank you ! I will be returning to to Mercedes Laguna Niguel for my future auto purchases ! They truly are committed to the customer and no Pressure at all ! Ke More

by Robert123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerhard Jurinek
5.0
This rating includes all reviews, with more weight given to recent reviews.
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome
May 09, 2018 -

Mercedes-Benz of Laguna Niguel responded

Robert - Thank you for taking the time to leave us a 5 star review on Dealer Rater. We are pleased to hear you had a wonderful experience with Gerhard. Your feedback is valuable to us, and we appreciate your business. Thank you for choosing Mercedes-Benz of Laguna Niguel.

March 18, 2018

S550 CPO purchase! I have personally bought/leased 7 cars over the last 10 years from various Mercedes Dealerships all over the country, however i have yet to experience More

by Khizer Shaikh MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher White
May 09, 2018 -

Mercedes-Benz of Laguna Niguel responded

Khizer - Thank you for taking to time to leave us a 5 star review on Dealer Rater. We are pleased to hear you had a wonderful experience purchasing your Certified Pre-Owned S 550 with Christopher White. Your feedback is valuable to us and we appreciate your business. Thank you for choosing Mercedes-Benz of Laguna Niguel.

March 15, 2018

Wonderful experience top notch Fantastic sales experience and accounting all the way to deliver of the car. We will be there for all our purchase moving forward. Friendly atmosp More

by King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Garcia
Apr 25, 2018 -

Mercedes-Benz of Laguna Niguel responded

We appreciate the time you took out of your day to leave this 5-star rating. Thank you!

March 14, 2018

Very comprehensive and attentive service I was referred to MBLN by a friend who has bought vehicles from the dealership for years. I was very impressed at how well the salesman listened to my More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsay Jerome, Sean Haifi
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with our team. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

March 13, 2018

Horrible!!!! Not happy with the way they handled the sales of my car, or the recall. After driving down to Laguna Niguel I was told at the last minute the car had More

by Mercedes321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernie Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
MBLN CustomerService
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Zokaeieh, Said Altawil, Omar Malek
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for bringing your concerns to our attention as we are always looking to improve our processes to better assist our customers. Upon reviewing our records, I can see that someone from our management team has already been in contact with you regarding this specific situation and efforts were made to alleviate your dissatisfaction. We hope that Mercedes-Benz USA and your local dealership were able to assist you. Best, Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

March 09, 2018

scam and threat he will scam with force buying prepaid maintannace because of lease exit. He threated customer with false information do not rely on this dealer and More

by lagunaniguelscam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Kondori
Mar 23, 2018 -

Mercedes-Benz of Laguna Niguel responded

Dear Seyoung, We are sorry to hear that you were disappointed in the lease return policy. Mercedes Benz Financial Services is not responsible to cover any costs related to additional wear and tear, mileage overages, or required services not performed on vehicle lease returns. Any prepaid maintenance purchased on new leases cannot be applied toward a previous vehicle. We hope this gives clarification to your concerns. Sincerely, Kim Durham Client Care Specialist Mercedes Benz of Laguna Niguel 949.347.3938 kdurham@mblaguna.com

March 08, 2018

Treated with the highest degree of professionalism I have purchased many cars from Amir at Mercedes-Benz of Laguna Niguel. This has been, by far, the most pleasurable experience. I would highly recom More

by Sam Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir Zokaeieh
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with Amir. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

March 02, 2018

Great experience Josh Sweeney was so patient. He made my experience stress free. Was so knowledgeable and helpful. Would highly recommend him as well as this dealershi More

by Sally
Recommend Dealer
Yes
Employees Worked With
Jane Choi, Josh Sweeney
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with our MBLN team. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

February 27, 2018

great experience I greatly enjoyed the service offered to me during the process of leasing my new car. My representative was very helpful in answering my questions and More

by Elena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with our MBLN team. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

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