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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,628 reviews
February 27, 2018
I had a lease return, and this was my first buy from laguna Great place great people, first time i buy my car from them, no more F. Jones Mercedes, your sales person Costa, was great, I will send him all my bu Great place great people, first time i buy my car from them, no more F. Jones Mercedes, your sales person Costa, was great, I will send him all my business I will never go back to F.J More
by Mike Abdulfattah
Employees Worked With
Casta
February 18, 2018
Great They were very nice and helpful. I am their customer since 2015 and I will definitely come back anytime I need a car or any services. I will recommend They were very nice and helpful. I am their customer since 2015 and I will definitely come back anytime I need a car or any services. I will recommend this dealership to all my friends. Thank you for my new car! More
by Delia27and
Employees Worked With
John Mosqueda, Ali Hashemi, Shawn Kondori, Kurt Meier
February 14, 2018
Respectful and professional We are at 8 new cars and over 12 years of relationship with this dealership. Needless to say they will have my business in future. Since the first v We are at 8 new cars and over 12 years of relationship with this dealership. Needless to say they will have my business in future. Since the first visit in 2006, I have not had a single sales or service transaction that did not conclude in my 100% satisfaction. Any issues and the individuals involved are more than willing to help correct and then go above and beyond to see that I stay happy and loyal. I have interacted with many individuals at this location from their service valet to the general manager and have never considered the interaction anything but respectful and professional. I always feel that being respectful to one another is the foundation of a good business relationship. This unfortunately is missing at many automobile related establishments. I am happy to say that this dealership has always treated me with respect. I recommend Duke and Gerhard at new car sales and Jesse at service as my personal references. More
by cyberorth
Employees Worked With
Other Employees :
Ali Hashemi, Shawn Kondori, Jesse Gutierrez
February 13, 2018
Ask for Saba or Romo for your service advisor . I cannot recommend Mr. Kutz. Not personal, just trying to sell my wife new tires, new rotors and new brake pads at 20,000 miles. I believe the pads . I cannot recommend Mr. Kutz. Not personal, just trying to sell my wife new tires, new rotors and new brake pads at 20,000 miles. I believe the pads but not the tires and rotors. If he is right about the tires and rotors, Mercedes has a serious defect in their 2017 E Class. More
by Mark Ashworth
Employees Worked With
Brent Kutz
February 12, 2018
Josh was great👍 Josh made our car buying experience great.! He explained everything completely & took the time to answer all our questions. We highly recommend Josh Josh made our car buying experience great.! He explained everything completely & took the time to answer all our questions. We highly recommend Josh & Mercedes Benz of Laguna Niguel. More
by Kathy
Employees Worked With
Josh Sweeney
February 11, 2018
Horrible Treatment Warning to the Mercedes Customers: Mercedes Benz of Laguna Niguel is HORRIBLE DO NOT SHOP HERE. I was expecting a stellar customer experience at M Warning to the Mercedes Customers: Mercedes Benz of Laguna Niguel is HORRIBLE DO NOT SHOP HERE. I was expecting a stellar customer experience at Mercedes Benz of Laguna Niguel and I was stunned to be treated horribly by the sales and management staff. After negotiating a deal on a new car I was told that I had to provide the dealership my Social Security Number. I found odd since I informed the sales and management staff that I was going to use my Credit Union to finance the car. They told me that they wanted to make sure I was who I said I was even after they told me that they Googled my name and they verified my address that I had provided to them. I told them that their business practices were outrageous and specious. They further told me they needed to make sure only the “right” people bought Mercedes Benz vehicles. This is bias at the most base and offensive level. I will never purchase a Mercedes product again. I am truly horrified this is how Mercedes choses to interact with clients. Regatds, Sam More
by samgomsi
February 09, 2018
Easy and efficient Bernie Mendez was the greatest! He did a special order for me and made it so simple and easy. I got exactly what I wanted and at a fair price. Bernie Mendez was the greatest! He did a special order for me and made it so simple and easy. I got exactly what I wanted and at a fair price. More
by Lisa
Employees Worked With
February 06, 2018
Smooth car buying experience James Flood was very nice and helpful throughout the entire process. It really takes the stress out of car buying experience. I am very happy with my James Flood was very nice and helpful throughout the entire process. It really takes the stress out of car buying experience. I am very happy with my new car, and James is on top of the couple minor issues that still need follow up. I'm confident he will go above and beyond to make sure all is addressed. Overall great experience. Both managers were very friendly and welcoming, and personally welcomed me the dealership. Thank you More
by Nadiabenraiss
February 06, 2018
Great! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! More
by Candess123
February 04, 2018
Friendly and customer focused Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large lot Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large lot with a lot of choices. More
by Chacko Jacob
