Mercedes-Benz of Louisville

I wasn't really looking I was driving down the street and something made me pull into the lot. The next thing I know Alisa was by my side asking me questions about what I was I was driving down the street and something made me pull into the lot. The next thing I know Alisa was by my side asking me questions about what I was looking for. My situation was unique and in no time she came up with a possible solution and gave me the keys to a brand new CLA to test drive. It was a busy Saturday and she had another appointment coming in; that is when a seamless transition took place and John took over. He and Jarress got me a better deal than I could have imagined. Jesse got the paperwork together and I was on my way. Great experience as always. Third car I have purchased from the Tafel group and most certainly not my last. More

Best Dealership in Louisville Dealing with Tafel is the best experience you can have in buying a car. Everyone you have contact with at the dealership from the sales staff to the s Dealing with Tafel is the best experience you can have in buying a car. Everyone you have contact with at the dealership from the sales staff to the service dept. values you as a customer and will do anything that they can to make your visit the very best. More

A positive car-buying experience Everything about my dealings with Tafel Motors Company was positive After locating the car on Tafel's website on the internee that I thought most coi Everything about my dealings with Tafel Motors Company was positive After locating the car on Tafel's website on the internee that I thought most coincided with my desires, I visited the dealership once to see it in person and then returned the next day to take a test drive in it and to negotiate its purchase. We completed the deal in about a half an hour of negotiations. I believe that I got a fair price and that I was dealt with honestly and fairly. More

Extremely competent, professional, expedient, and genial As a young first-time car lessee, I was treated skeptically (if not downright rudely) at all of the luxury car dealerships I went to during my search As a young first-time car lessee, I was treated skeptically (if not downright rudely) at all of the luxury car dealerships I went to during my search for a vehicle, with the exception of Tafel Mercedes. At Audi, the salesman wouldn't even give me his business card after a cursory test drive (which he did his best to make sure ended quickly). At BMW, I was initially told that "Honda is right next door." Salesmen at Cadillac ignored me to assist customers that were arriving a good while after I had. At Infiniti, the salesman ignored most of my questions and my stated price range--after a test drive he slapped a contract down on his desk that he had already signed, and in a breathtaking display of dishonesty (or ignorance, I'm not sure which) told me to "sign here, and this puts you right where you want to be;" when I stood to leave he attempted to badger me into taking the contract with me, "just to think about." I cannot emphasize enough how much it meant to me that the team at Tafel treated me with respect and courtesy. While I considered their vehicles, Mr. Torsch was informative and educational about the available options, without the slightest hint of condescension or aggressive upselling. Once I had decided on a vehicle, he did everything possible to make the leasing process quick and painless. Ms. Hailey has been quite helpful in the days since my lease, answering any questions I have had about the car and helping me sort out a few minor issues with the mobile app and the included subscription services. Mr. Jackson handled the financing quickly and effectively. All in all, Tafel Mercedes was head and shoulders above the other dealerships I visited, and when it comes time for me to get another car Tafel will definitely be the first dealership I visit. More

Shoping for acar Went to Tafel to check out a car that we had seen on the internet. Was treated with respect and knowledge by Brad during our initial visit. Waiting Went to Tafel to check out a car that we had seen on the internet. Was treated with respect and knowledge by Brad during our initial visit. Waiting to hear what price the car we desire will be. Hope to hear soon. More

Great Experience My fiance and I were very pleased by the quality of customer service throughout the entire process. Mr. Kareem Dailey was very polite and went out of My fiance and I were very pleased by the quality of customer service throughout the entire process. Mr. Kareem Dailey was very polite and went out of his way to be helpful and address any concerns that we had. He made sure the entire experience went smoothly and we are very grateful for that. Would highly recommend this dealership. More

Searching made easy I arrived at Tafel Motors with no idea what I wanted. After test driving a few cars and the experience of David McNulty, I found the car that best fi I arrived at Tafel Motors with no idea what I wanted. After test driving a few cars and the experience of David McNulty, I found the car that best fit me. This is the third car my family has bought from David and I am confident it will not be my last. Thanks for all the help in turning an usual uncomfortable situation into an enjoyable one! More

Recent Purchase This has been my second purchase from Tafel in the last 6 months. The experience the second time around was just great as the first. I never felt pres This has been my second purchase from Tafel in the last 6 months. The experience the second time around was just great as the first. I never felt pressured or uncomfortable, and I couldn't be more pleased with my car. I look forward to continued business with Tafel. More

Customer Focused Having been in professional marketing and sales for over 14 years, I believe Tafel and David McNulty represent a true customer focus and welcoming env Having been in professional marketing and sales for over 14 years, I believe Tafel and David McNulty represent a true customer focus and welcoming environment which I would strongly recommend to anyone. David listened to our needs, to our concerns, and then created/built a customer centric relationship. This was our fist Mercedes purchase and a lot of our decision was because of David's genuineness and attention to details. Everyone we met at Tafel was courteous and responsive and we greatly appreciated it. Thank you and we are enjoying our new GL and the safety that is representive of the Mercedes brand. Sincerely.....The Vinson's More

Great Always top notch! Very knowledgeable about current and used Mercedes. I feel they are honest and upfront with me. I guess that's why I have purchase Always top notch! Very knowledgeable about current and used Mercedes. I feel they are honest and upfront with me. I guess that's why I have purchased so many Benz's. More