Mercedes-Benz of Manchester

Incompetence and total confusion Colamity began with service dept logging my info onto the wrong vehicle. Asked for svs to check vehicle, change oil and perform vehicle inspection. Se Colamity began with service dept logging my info onto the wrong vehicle. Asked for svs to check vehicle, change oil and perform vehicle inspection. Service manager said everything was completed and they ran the car. After paying I went to leave and got down the street and heavy smoked poured from my back end. I immediately returned. Service claimed they over filled the oil by a half quart of oil and a vacuum hose broke. Actual paper said thay over filled by 1 quart. Again I'm told everything is all set and the vechile was driven. Once the vehicle was returned to me I opened the hood and there was no evidence of oil splatter or evidence anyone actually wiped anything down. The dash computer was never reset and displayed a message saying the vehicle was over due for service. There does not seem to be any quality control or pride taken in their work. The inspection sticker was thrown on so sloppily that it covers half of the windshield data below it. I will never return to this dealer for either service or to purchase a new vehicle. I would have expected this from a local gas station but never from a Mercedes Benz dealership. More

Recall notice for airbag ground I never respond to surveys but I had been to Comcast the day before going to Pride and the difference in service was a lesson in extremes. The service I never respond to surveys but I had been to Comcast the day before going to Pride and the difference in service was a lesson in extremes. The service I received from when I drove into the Pride parking lot was top notch. Mat Cena and the whole Pride team exemplified what customer service should be. They addressed the recall issue and another problem I was having with my C300. Mat called me to keep me apprised of progress and when the car would be complete. You should offer to train other companies on what customer service used to be and should be again. More

Very informative and no pressure what so ever. Kara Duffy is an exceptional sale rep. I was very pleased with her excellent knowledge to my questions pertaining to the car. She was very friendly, i Kara Duffy is an exceptional sale rep. I was very pleased with her excellent knowledge to my questions pertaining to the car. She was very friendly, informative and no pressure. A great teacher! More

Quick deal Found car made deal signed all paperwork and was out within a couple of hours great dealership and sales person Laura Horning was on top of everything Found car made deal signed all paperwork and was out within a couple of hours great dealership and sales person Laura Horning was on top of everything. More

Excellent first service experience I was in for my Service A. This is my first Mercedes, so my very first experience with my dealer’s service department. I was greeted promptly, the s I was in for my Service A. This is my first Mercedes, so my very first experience with my dealer’s service department. I was greeted promptly, the service team member was knowledgeable and very helpful, and the shuttle driver was waiting for me, not the other way around. From drop off to the time I arrived at work was less than 30 minutes. When I arrived to pick up the vehicle, it was after 6:00. But there were still plenty of people working and I was helped immediately. We went over my entire service, and the rep even checked to make sure a stain that I had asked about had been addressed. Someone brought my car to the front door - no hunting around their lot for my car. This was such a different experience from my prior service experiences with another brand (of which I have had two vehicles in a row and refused to use their service department unless it was warranty work). If this is a strategic plan to keep Mercedes’ owners loyal to the brand and loyal to the dealer, it is absolutely working! More

Scheduled service Service experience was excellent start to finish. Service person phoned with updates and my vechicle was completed when promised. Very friendly and pr Service experience was excellent start to finish. Service person phoned with updates and my vechicle was completed when promised. Very friendly and professional attention. Will return for next scheduled service. More

Timeliness I dropped off my car at 7:30 am for 20K service. The rep was prompt and efficient. Was given a nice loaner, My car was ready for pickup in the project I dropped off my car at 7:30 am for 20K service. The rep was prompt and efficient. Was given a nice loaner, My car was ready for pickup in the projected timeline. Thank you for your quality service! More

Mercedes service - Manchester NH They received our vehicle at short notice. The issue was fairly simple but I was kept abreast of progress on a daily basis and received very courteou They received our vehicle at short notice. The issue was fairly simple but I was kept abreast of progress on a daily basis and received very courteous service. More

A great experience with Mercedes Benz service I choosed the right place to take care my Benz's brake replacement and they did a great job. I hope you will come down to this dealer to get your ben I choosed the right place to take care my Benz's brake replacement and they did a great job. I hope you will come down to this dealer to get your benz a better care. Mercedes Benz runs forever! More

Made my dream happen They worked to make everything go smooth and possible, they follow up and made sure I am happy with what I got. Thanks Mercedes Benz of Manchester They worked to make everything go smooth and possible, they follow up and made sure I am happy with what I got. Thanks Mercedes Benz of Manchester More