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Mercedes-Benz of Midlothian
Midlothian, VA
945 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 945 reviews
December 15, 2021
Very pleased with service and dialogue with service rep. However, check-in process could have been better. Person “on duty” in the drive-in bay said he couldn’t check in and I that i had to find my service However, check-in process could have been better. Person “on duty” in the drive-in bay said he couldn’t check in and I that i had to find my service rep. He also said he was unable to look up that persons name or my appointment info. This wasn’t a major inconvenience, just unexpectedly clunky for such an otherwise extremely well run and responsive service dept. Puzzling. More
by Chrylclark
Employees Worked With
Alan Mansfield
Helpful December 04, 2021
Mercedes of Midlothian provided the best car buying experience I’ve ever had! Alon was a fantastic salesman. He was incredibly thorough, communicative, personable, and friendly during the whole orderin experience I’ve ever had! Alon was a fantastic salesman. He was incredibly thorough, communicative, personable, and friendly during the whole ordering process of our two 2022 GLE’s. My husband and I have bought and sold over a dozen cars over the last few years, though Mercedes is the only one that’s given us an exceptional experience! From the minute we walked onto the sales lot in September, to delivery of our vehicle in December, Mercedes of Midlothian has been stellar! We’re so excited about our new cars, but cannot wait to come back and purchase from you again soon! More
by ar_914
December 02, 2021
People there always very friendly and the service to my vehicle was thorough and efficient. vehicle was thorough and efficient. More
by Morgan
November 22, 2021
I am always skeptical of dealership maintenance but was very satisfied with the MB-Midlothian service department. They were professional , courteous and capable to handle the recall and fuel hose issue. Th very satisfied with the MB-Midlothian service department. They were professional , courteous and capable to handle the recall and fuel hose issue. The atmosphere of the service and showroom was very pleasant. More
by Bernie
November 16, 2021
I have always been pleased with the high level of professionalism, courtesy and consideration of M-B employees. professionalism, courtesy and consideration of M-B employees. More
by drewridge24
Employees Worked With
November 15, 2021
Took extra step to confirm the problem and followed up to make sure I was satisfied make sure I was satisfied More
by Charliekivett
Employees Worked With
November 10, 2021
Service tech was very helpful, courteous and professional. However, the person checking the cars in was not personable and did not acknowledge us while we stood there waiting. We had to initia professional. However, the person checking the cars in was not personable and did not acknowledge us while we stood there waiting. We had to initiate a very curt dialogue with him. More
by rdscott55
Employees Worked With
We worked with Scott.
