Mercedes-Benz of Midlothian

Work completed on time as requested.Car is always Work completed on time as requested. Car is always returned cleaner then when brought in for service. Easy to drop off and pick up. Highly recommen Work completed on time as requested. Car is always returned cleaner then when brought in for service. Easy to drop off and pick up. Highly recommend this dealership More

We are a Mercedes family and have been for some time. We live in Williamsburg and found that we could not trust our BLUETEC emission upgrade to the local MB dealer. The trip to Richmond was well worth the t live in Williamsburg and found that we could not trust our BLUETEC emission upgrade to the local MB dealer. The trip to Richmond was well worth the time, the service was superb our loaner car was a very nice 2020 C class. All work was accomplished as per the MBUSA emission control upgrade, the only issue I have is that many of the components are remanufactured. But in light of the add'l emission control extended warranty I don't think it matters too much. Our service advisor was Travis Melton and he did an excellent job of keeping us appraised of the upgrades progress. More

My Mercedes service department has been excellent. I will make sure my co-work understand that this dealership is one the best in the of Virginia make sure my co-work understand that this dealership is one the best in the of Virginia More

Brian Parker and the Techs did an outstanding job of identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much More

The service dept always does a great job! Bill Cochran always does a great job of arranging things with the service dept and they always provide wonderful service. always does a great job of arranging things with the service dept and they always provide wonderful service. More

Best of the best what more can I said.The people very easy to be around keep on doing what you are doing,much love easy to be around keep on doing what you are doing,much love More

JD was extremely thorough, professional and great to work with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. with. He is great at what he does and really cares about the customer experience. Thanks so much...Debra D. More

My sales advisor Alon was excellent. He went above and beyond to explain features in the car and how to use them. Great service provided beyond to explain features in the car and how to use them. Great service provided More

Wish there was more customer parking spaces and a more pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online pleasing waiting room. Great size showroom with several different models to view. Convenient enclosed garage area to drop off car for service. Online service appointment web page works very well. More

This was the best visit I have had at the dealership. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. They took me in immediately, did the work quickly, and everything was done with precision. Very happy this time. More