Mercedes-Benz of Midlothian

Excellent work done by Scott Bruington. Was very easy process and will definitely leverage their services again Was very easy process and will definitely leverage their services again More

Service was professional and timely. The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and init The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and initial review of the work needing to be done. Seeing what the technician sees and the recommendations are a great incentive in building trust related to required or needed repairs. Also texting during the steps of repair so that if I’m waiting or needing to get back to the dealership if I’ve left to do other things during the repair would help. Finally, text to pay. Sending a link for repairs with the invoice amount and approve via the card on file would be a nice added feature to cut down time at the dealership. As an added feature? Better snacks and contrails in the waiting area… but that’s me being spoiled by my previous dealership. More

Very professional and caring people. They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommen They actually listened to my concerns and addressed them accordingly. They are a shining example of true Mercedes Benz experience. Highly recommend. More

I found the dealership to be friendly and welcoming, efficiently run/managed. Everyone was excellent efficiently run/managed. Everyone was excellent More

Tink was so helpful and knowledgeable about what I needed to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. to get a new key. She even called to make sure everything was working and I was satisfied. Fast service getting the key and coding it to my car. More

Travis had the situation identified and resolved quickly. I drive pass another MB service department to come to Midlothian for service. I drive pass another MB service department to come to Midlothian for service. More

The service manager communicated with me about concerns that I expressed. My car was ready in a timely manner. that I expressed. My car was ready in a timely manner. More

Service Manager Wilder made things right with a mistake. Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make cust Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make customers pay this charge as this is your problem or war between corporations (Mercedes and Credit Card Services). You need to work this out and stop making us (the customers) pay for your war. This may keep me from coming back to Mercedes for service. I use credit card for the security and do not use my debit card as it is more easily frauded. More

It was a true pleasure to deal with Rick Nelson was exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking at me and not listening to me. Speaking with someone that doesn't talk to you like you are an idiot about cars was very refreshing. He took the time to hear the problem and make an accurate assessment for the technician to go on. Even though you were too busy to get to my vehicle this time, i feel the technician would have been able to help me given the description Rick wrote up. I will bring the vehicle back when your service dept is not so busy, cant afford to not have my vehicle. More

Exceptional customer service! Travis has been a very professional, responsive, and informative service advisor for over 4 years. Travis has been a very professional, responsive, and informative service advisor for over 4 years. More