Mercedes-Benz of Midlothian

Finally a Mercedes Dealer actually fixed something I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who we found to be the Champion was Scott. He was great. He worked us in quickly knowing we had a family energency at home. He also stayed in close contact with the mechanic and provided periodic updates in what was found, how they would fix it and how long it would take. We were there for about 3 hours. We have only put about 175 miles on the RV since leaving but so far the check engine light hasn't come on. Again Scott was great! Thanks Laura and Dan Dorey More

First MB and it's AWESOME I love my MB. The saleswoman Kathleen was Excellent. She went over everything with us and spent a lot of time with us. Thank you for this Kathleen. I love my MB. The saleswoman Kathleen was Excellent. She went over everything with us and spent a lot of time with us. Thank you for this Kathleen. More

Outstanding! Ralph Reynolds made the entire buying experience trouble and hassle free. From the moment we entered the store, he greeted us and made us feel complet Ralph Reynolds made the entire buying experience trouble and hassle free. From the moment we entered the store, he greeted us and made us feel completely comfortable. He met our buying requirements and made sure we were completely satisfied before purchasing our vehicle. Ralph truly went the extra mile to ensure our buying experience was one of a kind. He even included our son in the buying experience and presented him with his own Mercedes-Benz remote control car. More

Easy decision, good price, Great Service I recently picked up my Mercedes and was extremely pleased with the service from Jon Barker and the dealership staff. Based on the ease in ordering, I recently picked up my Mercedes and was extremely pleased with the service from Jon Barker and the dealership staff. Based on the ease in ordering, receiving the car and driving off the lot, I will drive from Charlottesville to have my car serviced. I will recommend this dealership to all of my friends. More

Excellence of Service The service performed at Midlothian Mercedes Benz was without a doubt the finest service my wife and I have experienced. The professionalism and cour The service performed at Midlothian Mercedes Benz was without a doubt the finest service my wife and I have experienced. The professionalism and courtesy displayed by the service representative and personnel are unequaled to any service I have experienced in the past. My wife said she felt like a celebrity. More

our first MB Love it. We purchased two vehicles and we are enjoying each mile we travel. . Thank you Kathleen P. For your hard work n patience with us. Love it. We purchased two vehicles and we are enjoying each mile we travel. . Thank you Kathleen P. For your hard work n patience with us. More

Tremendous experience with Sales and Service Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everythin Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everything at his end to make the deals work on both new and used vehicles. Bill has continued to follow-up on our satisfaction with the cars and their servicing. Friendliest, no pressure dealer representative with whom I have ever worked! Brian, the manager in the service department, continues the MB of Midlothian's customer satisfaction goal with his work ethic of making sure the vehicle is running properly at the completion of service interval or repair. I was overwhelmed with the detailed inspection Brian's team did on the used SLK350 I had purchased elsewhere. I feel confident now that the car was a good buy and that it will run for many more miles with MB of Midlothian taking care of the services intervals for me. More

New Car Purchase This is my 3rd Mercedes from this Dealership. Customer service is always excellent. Steve Williams and Ron West bend over backwards to make sure you This is my 3rd Mercedes from this Dealership. Customer service is always excellent. Steve Williams and Ron West bend over backwards to make sure you leave a happy customer. I have dealt with 3 other car Dealerships in Richmond over the last 20 years and Mercedes of Richmond is by far the best. More

Always given great service This is my second Mercedes and I love the service at this Dealership. Quality work, easy to make appointments, free carwash and State Inspection with This is my second Mercedes and I love the service at this Dealership. Quality work, easy to make appointments, free carwash and State Inspection with my Maintenance Agreement and a courtesy loaner. Who could ask for more? More

Best place to buy pre-owned car. Jon and Ryan are awesome! I've bought two pre-owned cars here- a 1995 Jaguar XJS convertible several years ago and a 2005 Lexus LS430 a couple weeks ago. I live in Baltimore I've bought two pre-owned cars here- a 1995 Jaguar XJS convertible several years ago and a 2005 Lexus LS430 a couple weeks ago. I live in Baltimore and searched all over the Internet for the best condition vehicles in the region. The photos on their website were accurate and was definitely worth the drive. Jon (salesperson) said they only offer exceptional vehicles for resale and he wasn't kidding. Jon and Ryan (Sales Manager) were no pressure and no-nonsense which was greatly appreciated. Jon was also exceptionally responsive to my text messages throughout the process. They recognized the outstanding condition of my trade-in and really went the extra mile to get me top dollar for it. Believe me when I say there are very few dealerships that I ever recommend, but I would definitely buy here again. More