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Mercedes-Benz of Natick - Service Center

Natick, MA

4.8
832 Reviews

832 Reviews of Mercedes-Benz of Natick - Service Center

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May 02, 2024

Great customer service,responsive,courteous. Kept me imformed throughout the seriving of my vehicle! Thank you! More

by Wask06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you had a great experience with our team at Mercedes-Benz of Natick! Keeping customers informed during the service process is something we prioritize. Thanks for your kind words, and we look forward to serving you again in the future!

May 02, 2024

Jonny is the concierge at MB Natick. which I had no idea existed until I went in for service. Made an appt w him and he very knowledgeable about Mercedes vehicles! Very thorough in teach More

by Broker00
Recommend Dealer
Yes
Employees Worked With
Francisco Roblebo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Fast, courteous service Very helpful, informative customer service agent Very pleased with expeditious service and advice More

by YA1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you found our service at Mercedes-Benz of Natick fast and courteous. We always aim for a helpful and informative experience, so it's great to see we hit the mark with you!

April 30, 2024

Service is good and prompt. Courtesy car service is convenient and the vehicle is in great condition. More

by Juang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick M
May 01, 2024 -

Mercedes-Benz of Natick responded

Juang, we're glad to know you found our service at Mercedes-Benz of Natick prompt and convenient. We appreciate your feedback!

April 28, 2024

Sure, here's a review for Fred: I recently visited the Mercedes-Benz dealership for a check engine light issue and had the pleasure of working with Fred, the service rep. Fred was not only helpful and cou More

by mmathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Natick responded

We're glad to know that Fred was able to assist you with your check engine light issue and keep you updated throughout the process. We strive for stress-free experiences here at Mercedes-Benz of Natick, so it's great hearing we hit our mark!

April 27, 2024

Hi thanks for taking me on the las minute Brian was very help full and knowledgeable More

by Revadanortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Mercedes-Benz of Natick responded

We're glad we could see your vehicle on short notice! Thank you for being a Mercedes-Benz of Natick customer!

April 24, 2024

Great service experience! Everything was taken care of and properly communicated. Thank you very much. Great day! More

by dipuks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you had a great service experience at Mercedes-Benz of Natick! Communication is key for us, and we appreciate your positive feedback. Enjoy the rest of your day!

April 23, 2024

Brian was excellent and helpful, l was completely satisfied with his help and input. Very happy with this experience!! More

by allanslew49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of Natick responded

Hi Allan! We're delighted to know that Brian was able to provide you with excellent service at Mercedes-Benz of Natick. Thanks for sharing your satisfaction with us, we hope you continue enjoying the experience!

April 23, 2024

I have been working with Fred Romsey for many years and I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be ke More

by hancockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Mercedes-Benz of Natick responded

We're glad to know that you've had a great experience with Fred at Mercedes-Benz of Natick over the years. It's always our goal to provide top-notch service and keep your vehicle in prime condition. Thanks for sharing this positive feedback!

April 22, 2024

Friendly and efficient. Provided me with a timely appointment and made any necessary recommendations that were needed. More

by Sfa2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Natick responded

We're glad to know you found our service at Mercedes-Benz of Natick friendly and efficient. We always aim for a smooth experience with timely appointments! Thanks for the review, we appreciate it!

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