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856 Reviews of Mercedes-Benz of Natick - Service Center
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January 22, 2018
Service My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out within minutes. Love them More
by jkornbliet
Helpful January 20, 2018
Always Amazing! I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great serv I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great service! More
by Kristen
Employees Worked With
Savannah Silva
January 16, 2018
Roadside assistance = great First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut" spare for a flat tire (SUV parked in my driveway), so that I could get the replacement tire installed, but I couldn't budge the lug nuts using the included stubby bar in the in-car kit. Called service, found out that it's not contracted out to AAA or other tow service - it's an actual M-B dealership employee in a white GLE service SUV that comes to you. The M-B service includes a GPS-based tracking website that tells you exactly where the service person is while on his or her way to you. He zipped right over, and had the wheel swap done in like 5 minutes, on a Friday night. Better than expected; definitely softened the blow of having a 5th (!!!) puncture to a Continental 4x4 Contact tire in 2 years. More
by hdog
Employees Worked With
unknown
January 15, 2018
Very good first-time service experience I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the serv I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the service representative and the whole operation to be very helpful and professional. We scheduled an appointment and arranged a loaner vehicle, and they thoroughly checked out the issue and got me back on the road. I will definitely go back. More
by Todd A
Employees Worked With
January 11, 2018
Most efficient and helpful Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth and stress free. More
by Mfm
Employees Worked With
Ian Costello
January 05, 2018
All's well. If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all about timing. Pleased to say that yet again, the HC Mercedes service team in Natick made sure that everything went exactly according to plan. Perfect. And, the car runs and looks like new. More
by Peter Savas
Employees Worked With
Ashley Pontremoli
December 31, 2017
Terrific service experience via Ian Costello Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered overnight so that my trip south could happen as scheduled . . . I was extremely satisfied . . . More
by RCM
Employees Worked With
Ian Costello
December 19, 2017
Amazing experience and follow up! The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken care of. Thank you! More
by M S
Employees Worked With
October 16, 2017
A disturbing experience I would give this MB dealership a 'no star' rating, if I could. I gave it a good review several years ago and I have always been a loyal customer. But I would give this MB dealership a 'no star' rating, if I could. I gave it a good review several years ago and I have always been a loyal customer. But I will never ever return to this dealership after I took my car to this dealership for service this past Saturday. The night before, on Friday evening, I took my wedding off and left in my car before I went to my gym for my usual boxing class. I did this regularly. But, this time, the next morning I took my car to this MB dealer in Natick for annual car maintenance per request. As I was waiting in the hospitality room, I kept wondering if I should back to my car to retrieve my wedding ring. I couldn't imagine their technician(s) would steal my ring. Big mistake! I didn't think much of my ring until I got home. I began to look for it later and I was shocked and disgusted when I found out my ring was gone! Don't leave any valuable in your car when it is being serviced at this dealership. I find them unapologetic, very dishonest and defensive when I made an inquiry to the manager. I am filing a police report. More
by tsltan
Employees Worked With
Charles Lahti
August 17, 2017
Dishonest service department I got two tires replaced at the service department of Mercedes-Benz of Natick in December 2016. I suspected the tires were defective, so I filed a war I got two tires replaced at the service department of Mercedes-Benz of Natick in December 2016. I suspected the tires were defective, so I filed a warranty claim with the tire manufacturer Pirelli. It was required by Pirelli that for warranty inspections, the dealership send the tires to them. So Mercedes-Benz of Natick sent the tires to Pirelli for inspection. On June 13th, 2017, the Service Director at Mercedes-Benz of Natick, Christian Aylward informed me that "I have received approval for an additional $150.00 toward the 2 Pirelli tires replaced on your 2014 CLA" and I would receive a check for $150. I sent him my home address for the check. On June 22nd, I was told by Christian Aylward that "The check is in the process of being cut. It is approximately a 3 week process to get a check processed through our accounting office and mailed out to a customer.". On July 26th, since I still hadn't received the check, I emailed him again for a status. This time I got an email on July 31st saying "I will be your contact person for this. Let me look into the status and get back to you.". On August 2nd, I emailed again, and replied "I do not have an update of yet. Our accounting office was researching it. I will check with the controller for status and get back to you next week.". Ever since then, they stopped replying to my emails, and I still haven't received the check for $150 they promised. More
by cla2014
Employees Worked With
Christian Aylward
