Mercedes-Benz of Natick - Service Center

A disturbing experience I would give this MB dealership a 'no star' rating, if I could. I gave it a good review several years ago and I have always been a loyal customer. But I would give this MB dealership a 'no star' rating, if I could. I gave it a good review several years ago and I have always been a loyal customer. But I will never ever return to this dealership after I took my car to this dealership for service this past Saturday. The night before, on Friday evening, I took my wedding off and left in my car before I went to my gym for my usual boxing class. I did this regularly. But, this time, the next morning I took my car to this MB dealer in Natick for annual car maintenance per request. As I was waiting in the hospitality room, I kept wondering if I should back to my car to retrieve my wedding ring. I couldn't imagine their technician(s) would steal my ring. Big mistake! I didn't think much of my ring until I got home. I began to look for it later and I was shocked and disgusted when I found out my ring was gone! Don't leave any valuable in your car when it is being serviced at this dealership. I find them unapologetic, very dishonest and defensive when I made an inquiry to the manager. I am filing a police report. More

Dishonest service department I got two tires replaced at the service department of Mercedes-Benz of Natick in December 2016. I suspected the tires were defective, so I filed a war I got two tires replaced at the service department of Mercedes-Benz of Natick in December 2016. I suspected the tires were defective, so I filed a warranty claim with the tire manufacturer Pirelli. It was required by Pirelli that for warranty inspections, the dealership send the tires to them. So Mercedes-Benz of Natick sent the tires to Pirelli for inspection. On June 13th, 2017, the Service Director at Mercedes-Benz of Natick, Christian Aylward informed me that "I have received approval for an additional $150.00 toward the 2 Pirelli tires replaced on your 2014 CLA" and I would receive a check for $150. I sent him my home address for the check. On June 22nd, I was told by Christian Aylward that "The check is in the process of being cut. It is approximately a 3 week process to get a check processed through our accounting office and mailed out to a customer.". On July 26th, since I still hadn't received the check, I emailed him again for a status. This time I got an email on July 31st saying "I will be your contact person for this. Let me look into the status and get back to you.". On August 2nd, I emailed again, and replied "I do not have an update of yet. Our accounting office was researching it. I will check with the controller for status and get back to you next week.". Ever since then, they stopped replying to my emails, and I still haven't received the check for $150 they promised. More

Price gouging for parts is not a way to win business. I have never had an issue with a Mercedes Benz service before now. Cracked a rim with a new S550 and needed to get it repaired. I was told it was unr I have never had an issue with a Mercedes Benz service before now. Cracked a rim with a new S550 and needed to get it repaired. I was told it was unrepairable and needed to be replaced. Having trusted my business for several years to this dealership I did not expect to be gouged and disrespected like I was. They did replace the rim and I asked for the old one back. They put the old rim in the new box. When I looked at it I noticed the invoice was still in the box. I was shocked to find I paid 45% over MSRP for a stock rim. A few quick calls and I find ANY MB dealership in 50 miles of my location will be glad to sell me the same rim for the MSRP. Then I find only Herb Chambers dealerships overprice stock parts and was told by the service manager that is company policy and nothing he could do about it! No price matching, no let me check into it. "Well you signed the work order" was what I was told. I won't make that mistake again. I then learned the rim was fixable. So for $100 I have a repaired rim. Same place they use to repair rims as well. Expensive lesson on my part. This is my 3rd and last car from Herb Chambers. Get a quote, take it to another dealership. There are better dealerships out there!! More

PROMISES, PROMISES Initial purchase of our pre-owned BMW was fine. Actually a very good experience but of course when there is a problem then the sales manager is tota Initial purchase of our pre-owned BMW was fine. Actually a very good experience but of course when there is a problem then the sales manager is totally MIA. In fact now he's not even working there. Gee - wonder why (never takes calls, almost never calls back, gives the runaround...) Now we were promised that the ventureshield would be applied on one day and of course when I call to confirm that it is done and ready for pick up I'm told it will be done tomorrow. I'll give them a little benefit of the doubt since it seems the Sales Mgr. probably never bothered to tell the service dept. that the car was there for the ventureshield application - but still....it doesn't make me love this place. At least they could provide us with a loaner today on short notice. Can't wait to be done with Mercedes-Benz of Natick. The only reason we are even going here is this was part of a problem that we've been working on since we bought the car and they are taking care of it as part of the deal. So we wait. What will happen tomorrow when we go to pick it up.... More