Mercedes-Benz of Natick - Service Center

Great service due to Jeison’s, the Customer Service Rep, outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. A outstanding communicating updates on our car. He was polite, detailed, knowledgeable and professional! Very pleased by this Service experience. Also, Nick was welcoming and provided excellent service on providing us with a courtesy car. Nick reviewed and explained the functions of this car. Both Jeison & Nick are definitively 5 Star Employees! Thank you! More

Brian delivers excellent friendly , knowledgeable service …over the years I have been confident in his work …over the years I have been confident in his work More

Brian at the service center is patient and very nice. Keeps you updated on what’s going on with your vehicle Keeps you updated on what’s going on with your vehicle More

At the last minute I needed my summer tires changed to my snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank y snows due to an unscheduled trip up North. Louis, at herb chambers Mercedes in Natick squeezed me in and had the job done within hours. Thank you Louis More

We have bought 3 cars from this dealership. The sales experience was great, even during the pandemic. My wife and I have different service reps and we are both pleased with their work. They are The sales experience was great, even during the pandemic. My wife and I have different service reps and we are both pleased with their work. They are pleasant, accommodating, and explain issues well. Thanks to all who have assisted us. More

Nick , the advisor , was very nice and introduced me to Jonny. I didn't have an appointment. Jonny gave me a vip service and addressed all my questions and resolved all the my problems. Jonny is amazing Jonny. I didn't have an appointment. Jonny gave me a vip service and addressed all my questions and resolved all the my problems. Jonny is amazing! More

Brian is the best! Friendly, caring, knowledgeable. You’re lucky to have him on the service team representing your dealership Friendly, caring, knowledgeable. You’re lucky to have him on the service team representing your dealership More

Have owned two Mercedes in a row and used this dealership and Fred for this entire time.. service has always been excellent and the very rare cases when something is wrong (last case was several years ago) t and Fred for this entire time.. service has always been excellent and the very rare cases when something is wrong (last case was several years ago) they really step up to fix the problem Would recommend them without reservation More

Great service / friendly/ courteous Appointment kept on time delivered back washed and cleaned 👍 will be using their services again time delivered back washed and cleaned 👍 will be using their services again More

Loaner car is great. Adviser is very friendly. Car is clean and they did a good job Adviser is very friendly. Car is clean and they did a good job More