Mercedes-Benz of North Olmsted

Great customer service Recently leased a Mercedes Benz E350. Salesman was Danny Rodriquez who was exceptional. He thoroughly answered all my questions and followed up with Recently leased a Mercedes Benz E350. Salesman was Danny Rodriquez who was exceptional. He thoroughly answered all my questions and followed up with me a couple of days after my purchase to ensure all was well. Danny's customer service is fantastic. He is very personable and puts you at ease right away. Overall... great experience. More

Exceptional Customer Service I bought a ML350, a former demo/loaner as a CPO. It had a few issues and Mr. King and Mr. Peter Domaneant immediately offered to fix it. when all was I bought a ML350, a former demo/loaner as a CPO. It had a few issues and Mr. King and Mr. Peter Domaneant immediately offered to fix it. when all was done at delivery of the vehicle, the fender got dented at the dealership. I was both upset and very angry that without on road experience I would lose value on a ~$60K car. Mr. King and Mr. Domaneant went out of their way in demonstrating patience, common courtesy, and made a very poor situation into a win-win. Their good etiquette and old fashioned customer care, won me over, when it comes time to replace my S-Class I will contact them first, albeit they are a 100 miles away. They also won my service business as well. Kudos to Mr. King and Mr. Peter Domaneant, as long as they represent the brand the dealership is in good hands. Keep up the good work. More

Sales rep I purchased a Mercedes benz from north Olmsted dealership. Great experience and amazing car. The rep I was dealing with, Nick Leary was very knowled I purchased a Mercedes benz from north Olmsted dealership. Great experience and amazing car. The rep I was dealing with, Nick Leary was very knowledgable and goes a million miles out his way to make you happy. I was happy to deal with him and hope to keep dealing with him. More

I rated this dealer so high because they earned and worked hard for a superior rating. Dee was not only very delightful to work with she went the extra yard to make us feel that we were the only custom worked hard for a superior rating. Dee was not only very delightful to work with she went the extra yard to make us feel that we were the only customer receiving this type of attention. I know that is not the case, I can only imagine everyone is treated the same. I would highly recommend this dealership as well as my sales person. Just outstanding! I am a customer for life. More

Great, well organized Dealer I just purchased my second Mercedes from Harry Baker at Mercedes Benz of North Olmstead. I have three Mercedes vehicles, the first was purchased from I just purchased my second Mercedes from Harry Baker at Mercedes Benz of North Olmstead. I have three Mercedes vehicles, the first was purchased from an East Side dealer that I grew to dislike so since I had heard good things about Mercedes Benz of North Olmstead, I visited first for service, which was excellent and continues to be excellent. When it was time to look for another Mercedes for my wife, I visited the showroom and met Harry Baker. Harry is a very nice fellow who knows Mercedes Vehicles from top to bottom. When you have your vehicle serviced at MBNO, they loan you a Mercedes to drive so you have the opportunity to drive different models. After driving a new loaner, I asked Harry some questions about it and he had very practical insights and zero pressure. I hate high pressure sales. At the next service visit, they put a license plate on a brand new Mercedes and let me drive it around for a few days which let me see how I liked it during my daily travels. Not many dealers will let you do that. So when I was ready to purchase, I emailed Harry and gave him the list of vehicle models I wanted to drive. I visited the dealer, drove the cars and made a decision. Everything was painless and Harry had great examples of why customers liked certain options. I purchased that vehicle for my wife and she is quite happy with it. Two weeks ago I was ready to purchase a new Mercedes for myself (kept my old one as it is a fantastic car (180,000 miles) and their service continues to be excellent) I returned to Harry and drove the models I was interested in. I ordered one that had to be built in Germany and Harry kept me up to date on what day it was scheduled to be built, the transport overseas and arrival at the dealer. Everything was smooth, no hype, no pressure. Harry has a lot of experience with the vehicles and how they compare to the competition. I would recommend both Harry Baker and Mercedes Benz of North Olmstead to anyone who is curious about Mercedes. Great people, great service and great cars!!! More

My husband Dale and I had a wonderful experience at the North Olmsted Mercedes Benz dealership. Nick Cleary and Chris Sanner were very knowledgable, accommodating, non threatening, oh, and fun! I don't th North Olmsted Mercedes Benz dealership. Nick Cleary and Chris Sanner were very knowledgable, accommodating, non threatening, oh, and fun! I don't think I have ever had such a great experience in my consideration of leasing a car. Both gentlemen were totally professional. Their explanations of each of the 2 Mercedes Benz I was considering was informative and understandable. I am extremely impressed with the C300. It drives and rides "like butter." Donna Caponi(Hlavin) More

Would definitely Buy again from this dealership! My S5 exceeded all expectations ( bought long distance without seeing vehicle ) John K answered all correspondence professionally and in a courteous and t exceeded all expectations ( bought long distance without seeing vehicle ) John K answered all correspondence professionally and in a courteous and timely manor. More

We had a wonderful experience purchasing our new Mercedes Benz from your dealership. Although we live in Pittsburgh, we were visiting our son in Cleveland and decided to check out a Mercedes Benz and a BMW. Benz from your dealership. Although we live in Pittsburgh, we were visiting our son in Cleveland and decided to check out a Mercedes Benz and a BMW. We stopped at your dealership first and met Al Carnes who was very helpful and took us for a drive. He very enthusiastically explained the various features and by the time we returned to the dealership our minds were made up and we bought our new car and drove back to Pittsburgh the next day. The entire experience was wonderful and we love our new purchase. More

Definitely the best car buying experience I've ever had!!! Nick went above and beyond to make sure I was happy and satisfied during the whole process. I am confident they gave me the best pricing and c had!!! Nick went above and beyond to make sure I was happy and satisfied during the whole process. I am confident they gave me the best pricing and car to fit my needs. I love my new car and will never be going anywhere else!!! More

I had gone into the dealership for service on my Mercedes Benz C300, 2010 for a tire a wheel repair on 2/22/14. Everyone at the dealership was helpful and friendly. I was looking to purchase a new c Mercedes Benz C300, 2010 for a tire a wheel repair on 2/22/14. Everyone at the dealership was helpful and friendly. I was looking to purchase a new car later in the year, I explained to the salesman, Shaun Robinson my reason for waiting to purchase a new vehicle at the end of the lease. Shaun was very courteous and professional in his interaction with me. He was able to get me into a new vehicle within a decent price range, he answered all of my questions and offered to help clean out my old car for me. I then had the pleasure of interacting with the business manager Matt Youssef, he was also very courteous and professional in his interaction with me. He reviewed all of the paperwork with me in great detail and answered all of my questions. I was at the dealership longer that expected. He and Shaun both made sure that I was comfortable while waiting for my new vehicle to be cleaned and prepped. I would definitely return to this dealership. This is my 3rd vehicle that I have purchased from this particular dealer and would not go anywhere else. More