My Wife an I have purchased several vehicles from North Olmsted Mercedes Benz. They have always exceeded our expectations when it comes to a fair pressure free negotiation, follow through and customer service. We have referred several of our friends who also ended up leasing or purchasing a vehicle and they all came away with the same experience. They are in the business of selling great vehicles. They make is so easy to get your vehicle serviced. They will pick your car up and leave you a loaner and return your vehicle when complete. However, once you purchase a vehicle you become part of a unique group. Bernie Moreno routinely sponsors customer appreciation events that all customers are invited to. These events are an outstanding way of thanking customers for their business. Jazz Concerts, Food Trucks, Craft Beer and Wine Tastings, Fashion Shows, Movie Premiers, Free Gifts. It has become something that we really look forward to and it gets better every year.
There are other Mercedes dealers much closer to our home. However, they simply cannot match the total experience of purchasing a new or previously enjoyed vehicle that is offered at NO Mercedes. Bernie Moreno has set up a business model that all employees buy into which sets the standard for others to follow.
We will remain loyal customers. Keep up the great work.