Mercedes-Benz of Northlake

Exceptional Treated with respect and never felt we were being “handled” My wife was treated extremely well and never made to feel she was inferior (yes, she has Treated with respect and never felt we were being “handled” My wife was treated extremely well and never made to feel she was inferior (yes, she has had the experience at other dealers) More

Total Commitment to satisfying a customer!! Mike Masotti was hands down the best salesman I have ever worked with in all my years purchasing vehicles!! His knowledge caring and can do attitude m Mike Masotti was hands down the best salesman I have ever worked with in all my years purchasing vehicles!! His knowledge caring and can do attitude made my experience top shelf!!! Thank you Mike!!! More

Great service, easy process Great location and place to check out Mercedes. Have been to multiple dealers throughout the country and this is by far the best one we have found. Hi Great location and place to check out Mercedes. Have been to multiple dealers throughout the country and this is by far the best one we have found. High reccomend going here over any in the area. Bradley is the salesman you need to talk to More

First-class experience! ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly re ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly recommend this group and will return for future purchases. Jacki, our Client Advisor, was simply amazing! No other way to describe it. She kept us informed and communicated quickly and regularly anytime we had questions. By the end, we felt like family and we also never felt as though we were buying a pre-owned vehicle. During and after the purchase Rachael, one of Northlake’s concierges demonstrated and explained all of the car’s features. She even offered to come to our house and help set up home connectivity features. Hands down, best car buying experience ever. More

Amazing Employees Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentin Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentine's Care Packages and earlier this year the entire Mercedes-Benz team was at our school giving each of our 300+ scholars sweatshirts they sponsored. The employees are kind and I would recommend visiting the dealership hands down. More

Horrible customer service The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my f The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my family. More

Phenomenal Experience As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I h As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I had my car serviced. He explained the various end of lease options in detail. For optimum financing, he suggested having my car MB certified to get the best financing rates. He coordinated the service, the loaner, and all the paperwork with his associates. My car was detailed with a full tank of gas. After 30 minutes of signing, I was happily driving my car off the lot. Thank you all for your help. More

Best car buying experience Ever! I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I c I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I called in advance to let them know what I was looking for. It was hot as hades outside but when I got there, the car had been washed and brought inside for me to view it. I said “you brought it inside?” He said yes...it’s hot outside. That was impressive! I loved the car right away. My previous one had been totaled. We did all of the paper work. When it finalized and time for me to get my car...it was presented to me with BIG RED BOW!!! I was excited beyond words! On top of that, I got a Hugh goodie bags filled with MB paraphnelia. I’ll never forget that experience. Bonnie Featherson More

Very quick and organized Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. Nice loaner too!! More

They don’t know how to fix their own product Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are on your own. The only way to get them to do there job is to car corporate to get them off their butts. Took my car to Felix Sanates and my car was fixed in one day and detailed fully when I picked it up. I’m purchasing a 2019 S550 next month and you know where I will be going. More