Mercedes-Benz of Northlake

First-class experience! ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly re ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly recommend this group and will return for future purchases. Jacki, our Client Advisor, was simply amazing! No other way to describe it. She kept us informed and communicated quickly and regularly anytime we had questions. By the end, we felt like family and we also never felt as though we were buying a pre-owned vehicle. During and after the purchase Rachael, one of Northlake’s concierges demonstrated and explained all of the car’s features. She even offered to come to our house and help set up home connectivity features. Hands down, best car buying experience ever. More

Amazing Employees Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentin Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentine's Care Packages and earlier this year the entire Mercedes-Benz team was at our school giving each of our 300+ scholars sweatshirts they sponsored. The employees are kind and I would recommend visiting the dealership hands down. More

Horrible customer service The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my f The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my family. More

Phenomenal Experience As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I h As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I had my car serviced. He explained the various end of lease options in detail. For optimum financing, he suggested having my car MB certified to get the best financing rates. He coordinated the service, the loaner, and all the paperwork with his associates. My car was detailed with a full tank of gas. After 30 minutes of signing, I was happily driving my car off the lot. Thank you all for your help. More

Best car buying experience Ever! I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I c I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I called in advance to let them know what I was looking for. It was hot as hades outside but when I got there, the car had been washed and brought inside for me to view it. I said “you brought it inside?” He said yes...it’s hot outside. That was impressive! I loved the car right away. My previous one had been totaled. We did all of the paper work. When it finalized and time for me to get my car...it was presented to me with BIG RED BOW!!! I was excited beyond words! On top of that, I got a Hugh goodie bags filled with MB paraphnelia. I’ll never forget that experience. Bonnie Featherson More

Very quick and organized Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. Nice loaner too!! More

They don’t know how to fix their own product Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are on your own. The only way to get them to do there job is to car corporate to get them off their butts. Took my car to Felix Sanates and my car was fixed in one day and detailed fully when I picked it up. I’m purchasing a 2019 S550 next month and you know where I will be going. More

Thank you! Thank you, Mr. Nolan for reaching out to me ASAP. I appreciate your concern and am grateful for your service regarding all included communications. Th Thank you, Mr. Nolan for reaching out to me ASAP. I appreciate your concern and am grateful for your service regarding all included communications. Thanks! More

Buying a New Car with Christopher Scotti I went into MB of Northlake for servicing with Taylor Martino. I had significant repairs to make on my car due to high mileage and normal wear and tea I went into MB of Northlake for servicing with Taylor Martino. I had significant repairs to make on my car due to high mileage and normal wear and tear. He guided me to look into other options for vehicles due to the cost of repairs and put me through to Chris. Chris was a huge support through the entire process. He made himself available on his day off to show me the vehicles he had and spoke with my parents extensively over the phone (as they were out of town) to make sure we were making a good decision with the transition of vehicles. He worked to find me a vehicle that I wanted within my price range with far less miles on it. He went out of his way to send Carfax, check out various brands and FaceTime with my parents to show them the cars and cost breakdown. I was not set on the vehicle shown initially, and Chris went out of his way to search the inventory list for Hendrick motors to find the car I was wanting. He navigated me through the inventory and found the right vehicle. He went to the dealership personally the same day and picked it up from another location. He stayed late that evening to test drive, discuss numbers and finalize the deal. On top of it all, I could tell that Chris was genuinely happy to have helped me find my dream car!! I have not experienced such great care at a dealership before and I feel very lucky to have crossed paths with Taylor and especially Chris! I love my new car and feel very blessed that it’s actually mine! I could not have done it without the help of the wonderful people at MB Northlake! More

Customer Service > Sales As a Team Lead in Customer Service for my company, I have very high expectations for the level of service I give to others and expect to receive in re As a Team Lead in Customer Service for my company, I have very high expectations for the level of service I give to others and expect to receive in return. No matter how great a company's products may be, their reputation is built on the level of service provided and perceptions that are created through the interactions between clients and associates. This is my third or fourth time working with the associates at Mercedes-Benz of Northlake, and every time I take the 30+ min drive back home (as I live in Fort Mill, SC), I find myself singing nothing but high praise about this dealership. My visit started on a Saturday for a routine service appointment, but I had also spoken with one of the admin ladies and scheduled time to speak with sales about options to terminate my lease and buy out my car. From the moment I walked in, I was greeted by multiple people, who were all more than accommodating. Taylor in the service department took my car back to begin the service and I was introduced to Chris Scotti, who would take care of discussing my lease/buy out options. From the beginning, I could tell that Chris was a genuine person. He was not there to try to confuse me with options I didn't need, or sell me something I didn't want. We talked about what I wanted, why I wanted it, and he laid out the options for me. No pressure at all, and more importantly, he wanted to make sure that I received the best possible deal without any of the extra "add-ons" that most dealerships try to sneak in for a novice car buyer. In order to buy out my contract, we decided to get my car certified pre-owned, which would take some extra time for the dealership to review to understand what all was needed. During that time, Chris hooked me up with a loaner vehicle, found a gym for me, sent me the directions, gave me a post workout snack and off I went to pass the time doing things I needed to do instead of wasting time waiting around there. Upon return, it was determined that my car would need some additional work to certify, so they gave me the loaner to take home and use until my car was ready. Chris stayed in contact with me on a regular basis updating me on the progress of my car and scheduling a day and time to come back when it was ready that worked for MY schedule. Although Chris had other obligations the night I returned, he waited for me to get there, took me out to see my car, showed me all the work/repairs that had been done, and stayed with my to ensure I was in good hands with Brad Comfort, who I also met Saturday and would take care of me in Chris' absence. Brad took me through the final steps of my buy out, and made me feel very comfortable and confident that I was making the right decisions. Again, he was upfront and honest about the add-on services and gave recommendations but did not pressure or try to sway me into anything. I drove off feeling like a new woman, SO good about the decisions I had made, and thankful for the level of service I experienced here once again. I now own my car, my payments are less than they were before, and my car is like brand new (thanks to the CPO). I titled this review "Customer Service > Sales", based on a text message I sent to my friend immediately after I left the dealership that night. My message stated," This place has excellent customer service. Everyone at the dealership was super attentive and nice to me. I was never left by myself. They had snacks and drinks waiting for me when I walked in tonight. The guy I worked with Saturday had to leave, but stayed later than he was supposed to be there to make sure I was in good hands. Just really nice people all in all and were very honest and upfront about what I did and didn't need cost wise to make my decisions easy. It seemed very much like they are in the business of service, rather than sales." Most people don't brag about their experience at a car dealership. Those that haven't though, haven't been to Mercedes-Benz of Northlake. Thank you all for making me feel like part of the family :)!! I highly recommend this location for all of your Mercedes-Benz needs. More