Mercedes-Benz of Northlake

amazing the service i received was top notch everyone went out of their way to accommodate me the car was ready when I arrived so the time it took to do the the service i received was top notch everyone went out of their way to accommodate me the car was ready when I arrived so the time it took to do the paperwork was minimal the delivery was very informative loved the experience and the car More

Great Experience John Harper and Jahmal Hemphill treated us like true professionals and enjoyed our experience overall. We have purchased several vehicles from Hendric John Harper and Jahmal Hemphill treated us like true professionals and enjoyed our experience overall. We have purchased several vehicles from Hendrick dealerships over the years and always treated like true professionals. More

Great experience!!!! With this being my first, official car purchase, I was a bit nervous about the process of it all. Immediately, when I walked in, I was greeted and wel With this being my first, official car purchase, I was a bit nervous about the process of it all. Immediately, when I walked in, I was greeted and welcomed. Everyone present at the front desk introduced themselves and were extremely kind. My main concern with purchasing a car is having to deal with a salesman who would try to coerce me into a sale I was not comfortable with. Demarco Crump did everything but that. He was available to answer all of the many questions that I had. He talked me through the process, telling me exactly what to expect each step of the way and did so in a timely manner. I walked into financing feeling comfortable and at ease with my decision to purchase my vehicle. Even during the test drive with Jahmal Hemphill, the same level of customer services continued. Jahmal made it a point to address the different features in the car that I was neglecting to acknowledge when it came to its functionality. In finance, Jacob Cates was very thorough with explaining the paperwork and made sure that all my questions were answered. It was nice to be able to go through financing quickly, without having a feeling of uncertainty when I left. Overall, I think this is one of the best dealerships I've been to because it felt like the employees cared more about my experience and comfort than they did about closing a deal. More

Hands down, best service!!! I began my new car search a few weeks ago, not intending to purchase a Mercedes Benz. After working with Garrett, I was convinced to at least test dri I began my new car search a few weeks ago, not intending to purchase a Mercedes Benz. After working with Garrett, I was convinced to at least test drive a Mercedes Benz C250 to see if it could at least meet my needs (powerful engine, luxury amenities, great fuel economy, and affordable price). To say that after my test drive, the car "caught my attention", would be an understatement. Not only was I impressed with the quality of the car, but the knowledge and service of the Mercedes Benz Northlake staff, especially Garrett McMullen, was beyond any sales experience I had encountered. Garrett and the staff were very attentive to my needs, financial goals, and ensured that this buying experience was extremely comfortable for me. I can honestly say that though this was the largest car purchase I've ever made, Garrett and the MB Northlake staff made this the one of the easiest and smartest decisions I've ever made! I'm beyond pleased with my 2013 C250 and will continue to be a loyal Mercedes Benz customers, especially with Garrett and the staff at MB Northlake! More

Outstanding costumer service I will recommend this dealership and it's employees to all my friends looking to purchase a new or used vehicle. They took great care of all my needs I will recommend this dealership and it's employees to all my friends looking to purchase a new or used vehicle. They took great care of all my needs and made sure they talked me through every step of the purchasing experience. Great job guys I love my new truck! More

Wonderful Service I am pleased at the service of the dealership. I am welcomed with a smile every time. Rob does his best to make sure my needs are met. I am pleased at the service of the dealership. I am welcomed with a smile every time. Rob does his best to make sure my needs are met. More

i walked into the dealership with preconceived notions. I reluctantly admit, I walked into the dealership with preconceived notions. As I approached the doors,I just knew that I was going to get a sales ass I reluctantly admit, I walked into the dealership with preconceived notions. As I approached the doors,I just knew that I was going to get a sales associate who wouldn't listen to my needs and who was only concerned about their agenda. I was completely wrong in my assessment. I was greeted by Rob; a warm, friendly, and kind, sales consultant. After speaking with him my apprehensions quickly went away and I knew this was a company I could do business with. Working with him was a great experience. He was attentive to my needs and he took the time to listen to my concerns. He found every obstacle I was faced with as an opportunity to help me. I must admit, he made my car buying a pleasurable experience verses a dreaded task. Mike was AWESOME as well. He went above and beyond to make it as easy as possible for me to leave the dealership in a new car. Just when I thought the service was over and couldn't get any better, I was introduced to Jahmal. Jahmal took the time to walk me through how to work all the new gadgets on the car. I would recommend this sales team and dealership to anyone who was in the market to purchase a vehicle. More

Great Experience at Hendrick of Northlake My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except a Cadillac. I have driven Mercedes, BMW, Audi's and I still just wanted one of the Cadillac SUV's. Plus my car had been paid off for years and really didn't want a payment, until mine was totally worn out (which it was but I was in denial) and I found a car I loved. So, I was on my way to meet with Mr. Jim Cochran (and I know the sales type and I was ready for him)! I was first greeted by a nice gentleman that opened the door for me, even though I turned around to see who he was really opening the door for, and no one was there! He was really opening the door for ME! Then, with a nice big smile, he offered me a cup of coffee, and showed me back to the coffee bar. Hummm, ok so I was really feeling the love but I wasn't going to give in this easy! I walked back to the lobby and Mr. Cochran was there. What a nice man! I was prepared for his "sales talk" but there really wasn't any! Just a nice conversation about the car, then as politely as I could, I told him that I really didn't think I would like it that well and I loved my Cadillac and that's what I really wanted, but OK, I would drive it, the whole time thinking I would probably be bringing it back. The deal was mostly contingent on the headlights being good so I could see at night. Well, long story short, I really liked him, loved the car, and we made the deal that night. The following day I came in to pick up my new ride, (and say goodbye to my precious cadi), and met with Jahmal and he walked me through all the new toys and gadgets and gave me his cell phone in case I needed to call him with questions. BWAHAAHAA!!! Boy, I hope he doesn't regret that! hee hee! In all seriousness, what a pleasure dealing with these professional NON sales people. I never felt like I was being sold to, or pressured. Only there to assist me and to make my experience as pleasurable as possible. I will be referring my friends! And stopping in for a good cup of coffee every now and then too! :) With warm regards, Sherry Harkey More