Mercedes-Benz of Northlake

It took all day to conclude this transaction but Alton structured the experience in a way that made positive. The customer experience is a launching pad for a great relationship. structured the experience in a way that made positive. The customer experience is a launching pad for a great relationship. More

I recently purchased a 2009 Mereceds-Benz SL550 from this dealership. I worked exclusively with Jim Cochran during the process. I am extremely happy with the level of service provided by Jim Cochran and th dealership. I worked exclusively with Jim Cochran during the process. I am extremely happy with the level of service provided by Jim Cochran and the Northlake Mercedes-Benz dealership. Jim was very responsive to my inquiries, assisted in all aspects of the transaction and coordinated the shipment of the vehicle from the dealership in North Carolina to my residence in Iowa. I would highly recommend this dealership and Jim Cochran. More

Excellent service from the moment I walked into the dealership! Rob and Mike were prepared with all paperwork etc needed to finalize the transaction, a complete no stress experience. Jamal did a fantas dealership! Rob and Mike were prepared with all paperwork etc needed to finalize the transaction, a complete no stress experience. Jamal did a fantastic job of taking me through the car features and functionality. The car is fun and has all the things I wanted and needed. More

The market pricing strategy was disconcerting at first, but once I realized the asking price was very fair and there would be none of the usual negotiating stress/hassle, I liked it. A lot. Initial conta but once I realized the asking price was very fair and there would be none of the usual negotiating stress/hassle, I liked it. A lot. Initial contact was with Jim Cochran. He answered all questions and did everything he promised. We did the deal over the phone and I flew to Charlotte rather than have it shipped. I'm glad I didn't miss the experience of delivery at the dealership. Jim met me and we discussed the final numbers before I met with Deryck Siebs. He handled the paperwork turned me back to Jim. Then Jim passed me to Jahmal. He was great too. Jahmal is the guy who really knows how the car works. He spent two hours showing me all of the features and menus and setup on the car. No dealership has ever done this for me before. It has been a couple of weeks and I am happy with the entire experience. The car is great and Jim, Deryck and Jahmal were exceptionally professional. I liked the market pricing system and all of the people I worked with. I recommend this dealership to anyone shopping for a car. More

Very friendly and honest. Willing to do all they can to make the customer happy. A positive experience and I would highly recommend Mercedes of Northlake. make the customer happy. A positive experience and I would highly recommend Mercedes of Northlake. More

Jim Bennett was great, spent a significant amount of time to educate us and learn our needs/desires to ensure we got exactly what we were looking for. No pressure was applied and we got the "Red Carpet" tre to educate us and learn our needs/desires to ensure we got exactly what we were looking for. No pressure was applied and we got the "Red Carpet" treatment from Jim and all of the Mercedes-Benz of Northlake Team. Great overall experience. More

Alton went above and beyond to find us our ML350. He was very patient with us through the review process and was very thorough explaining the process and vehicles to us. very patient with us through the review process and was very thorough explaining the process and vehicles to us. More

We worked with Rob Bacharach to purchase our 2005 Honda Odyssey Touring. We had a wonderful experience working with Rob. We were somewhat undecided about trading in our 06 Chevy Equinox. Rob was very lai Odyssey Touring. We had a wonderful experience working with Rob. We were somewhat undecided about trading in our 06 Chevy Equinox. Rob was very laid back and professional. There was no high stress sales from him. If he didn't know or was unsure with the questions we asked, he was quick to find out an answer for us. While we never purchased a vehicle from MB of Northlake, we were happy we came in, as it is MUCH closer to our home in Huntersville. Rob exemplifies a "can-do," customer service-focused attitude. We gave him many questions and requests and he always said he would do his best to make it happen. We really appreciate that! We understand that you can't always fulfill every request, but just the fact that he did his best and compromised with us made us very happy and satisfied. The negotiation process is much more straightforward, quick, and respectful at MB of Northlake than any other dealership I have visited (and there were many visited). The staff at MB of Northlake are down to earth, helpful, and genuinely friendly. While waiting briefly to speak with the finance manager, we spoke to Rob and had a nice conversation with other salespersons. Our finance manager was also very funny and helpful. We had a fantastic experience during our purchase. We are excited to keep coming back for service visits and future car purchases. More