Mercedes-Benz of Northlake

Rob made my first experience with Mercedes easily one of the best car buying experiences I've had. We always lease our cars, so we've had the opportunity to purchase a number of new vehicles over the years. the best car buying experiences I've had. We always lease our cars, so we've had the opportunity to purchase a number of new vehicles over the years. Rob was knowledgeable, asked excellent questions and went the extra mile to make sure I had all the information I needed in order to make my purchase. He provided several options of vehicles he thought would meet my needs, but didn't attempt to "force" me to pick any thing. He made me feel extremely comfortable with all aspects of the transaction. Jahmal was also excellent. He walked us over every inch of the car and explained all the features in an easily understandable way. He clearly new all the features and was comfortable discussing everything. He made sure we had his card and let us know that if we had any questions at all on how anything worked to please call and he'd be happy to help. He even offered to walk me through setting up my garage door remote if I had trouble once I got home! More

My husband accompanied me through the whole sales experience. We have never experienced such a friendly and professional group as the employees mentioned above. It was a pleasure to deal with them experience. We have never experienced such a friendly and professional group as the employees mentioned above. It was a pleasure to deal with them and we are totally satisfied with the manner in which they dealt with us. We enjoyed spending most of the time with Garrett McMullen, our sales representative who was so helpful and courteous. We highly recommend this dealership. More

DeMarco was amazing from the way he greeted me at the front door to the way he handed me my keys 2 days later! He listened to my questions and concerns and found exactly what I was looking for, never onc front door to the way he handed me my keys 2 days later! He listened to my questions and concerns and found exactly what I was looking for, never once did he suggest I settle! I wanted what I wanted and he made it happen!! I didn't think I could be any happier with him and the dealership until I received an amazing gift in the mail! If you're looking for customer service, you need not look any further! I won't!! More

Mr. Crump explained to me the different types of vehicles available to find out my most interest. Once i decided on a vehicle Mr. Crump walked me through this purchase every step of the way. After i complete available to find out my most interest. Once i decided on a vehicle Mr. Crump walked me through this purchase every step of the way. After i completed my purchase Mr. Hemphill brought around the vehicle and he took his time explaining every aspect of the vehicle so i'm not confused how to operate everything. I'm truly Thankful i visited this dealership and i highly reccommend these individuals to everyone who's looking to purchase a vehicle. More

Jim did a great job of helping us find a vehicle for my wife. He is very customer-focused and I would definitely recommend him. wife. He is very customer-focused and I would definitely recommend him. More

Upon entering the Northlake facility....we were quite impressed! But we were more impressed with the facility after we entered the Mercedes dealership....mirrors our Mercedes.....beautiful, clean, imp impressed! But we were more impressed with the facility after we entered the Mercedes dealership....mirrors our Mercedes.....beautiful, clean, impressive, CLASSY!!!! Brad Comfort took us under his wing & we were sold!....Bought the Car! Next day we had the pleasure of working with Jahmal Hemphill....knows his job! Brad & Jahmal are great reps. for Mercedes! We're still smiling after working with these guys & driving our great convertible!!!!! Thank You! More

My recent purchasing experience was a extremely pleasurable one. I am a younger professional who was not looking to purchase a Mercedes but was treated as I would expect to be by such a reputable o pleasurable one. I am a younger professional who was not looking to purchase a Mercedes but was treated as I would expect to be by such a reputable organization. I knew what I was looking for in a vehicle and a dealership. I had researched both and chose to work with MB Northlake. My expectations were far exceed by Rob and the rest of the staff. The combination of knowledge and support were fantastic and I look forward to working with them again. More

Alton was a very knowledgeable sales staff who provided exemplary service. He went out of his way to make the buying experience efficient and customer-friendly. He hand delivered the paperwork and car to exemplary service. He went out of his way to make the buying experience efficient and customer-friendly. He hand delivered the paperwork and car to my location when i was unable to remain at the dealership. I would highly recommend this dealership in the future. More