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Mercedes-Benz of Novi
Novi, MI
529 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 529 reviews
Helpful August 05, 2023
Evan the sales person was good from the day I ordered the vehicle till I took the delivery. Paperwork was smooth. Great experience. vehicle till I took the delivery. Paperwork was smooth. Great experience. More
by revmurthy
Employees Worked With
July 31, 2023
I would highly recommend this dealership. The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wa The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wanted. He was well informed about timing and next steps. It was such a pleasure working with him. I would highly recommend him. The lady who completed the finances was a delight. More
by Char
Employees Worked With
July 10, 2023
Friendly sales person. Knowledgeable about his products. He did not waste my time with useless information Knowledgeable about his products. He did not waste my time with useless information More
by kmwaterbrook
Employees Worked With
June 22, 2023
Mercedes Benz of Novi went above and beyond for my b service on my A220 Thank you service on my A220 Thank you More
by Kevinlisa1
March 28, 2023
Andrew Coppola in the service department was very helpful. I have a S580 and he showed me how to function my heated steering wheel and how to turn my interior lights off when the doors are open. The helpful. I have a S580 and he showed me how to function my heated steering wheel and how to turn my interior lights off when the doors are open. The guy even stayed after work hrs to help out! What a guy . More
by Terry.arscott0
Employees Worked With
Andrew Coppola
March 16, 2023
Vince was exceptional in the service department, he was friendly, professional and knowledgeable. He kept me informed about the service progress of my vehicle, and informed me when a loaner was available. friendly, professional and knowledgeable. He kept me informed about the service progress of my vehicle, and informed me when a loaner was available. Overall my service experience was very favorable. More
by Me053
Employees Worked With
Vince and the service technicians were great!
January 18, 2023
I want to give a big SHOUT out to Jenn in the office and Julie at the switchboard, You both handled the business at hand with grace...I do know sometimes that isn't always easy to do. BUT thank you both fo Julie at the switchboard, You both handled the business at hand with grace...I do know sometimes that isn't always easy to do. BUT thank you both for your professionalism your dealership gets 5 stars because of both you. And thank you for going the extra mile More
by mbelanger
Employees Worked With
Jen Nason
December 02, 2022
I loved my shopping experience. Andrew was so helpful and was the reason I bought this car. I would do it again. Extraordinary service and I will be back. Andrew was so helpful and was the reason I bought this car. I would do it again. Extraordinary service and I will be back. More
by Maggiepfleger1
Employees Worked With
