Mercedes-Benz of Orange County powered by Benzel-Busch

Prices for repair outrageous and was lied to about not having a courtesy car available. There were several parked in the lot when I went to pick up my car to take it to another repair shop. Might of gotte having a courtesy car available. There were several parked in the lot when I went to pick up my car to take it to another repair shop. Might of gotten my car fixed there if I was able to get a courtesy car while the repairs were being done. It felt like they only catered to people with more expensive model and if you had a lower level then you had to figure out it out. Will not be returning in the future. More

I was able to schedule an appointment on a short notice. The work was done as promised. Great and honest people. Thank you The work was done as promised. Great and honest people. Thank you More

Scott, Thank you again for providing over the top service as well for the loaner as well for the loaner More

My Service Consultant E’Mari was excellent. He was very professional and he answered all my questions. I was very satisfied with him . He was very professional and he answered all my questions. I was very satisfied with him . More

I was pleased with E’Mari Davis who handled my case. He was efficient, knowledgeable, thorough, and professional throughout the process. He kept me updated with the progress of the repairs and when it w He was efficient, knowledgeable, thorough, and professional throughout the process. He kept me updated with the progress of the repairs and when it was completed. The facility is neat and clean. The staff appear to be very responsive and friendly. I will certainly recommend the dealership to friends and neighbors. More

I 1st went to your dealership when it 1st opened and was very dissatisfied, promised myself would never go to your dealership again. Recently got a flat and was forced to have it towed to your dealership vi very dissatisfied, promised myself would never go to your dealership again. Recently got a flat and was forced to have it towed to your dealership via roadside assisstance. My experience with EMari and the cost and service was 5 stars, I priced other tires around and you were very competitive in pricing additionally my car was wased and all the tires were polished. Your service went above and beyond I now plan on using your service again in the future, I will be buying ALL of my tires with you and plan on having a service done. More

Scott Bateman, service advisor at Mercedes-Benz of Orange County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlig County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlights professionalism, attentiveness, communication, and respect for time. Scott goes out of his way to provide thorough and accurate information to his customers, ensuring details are understood every step of the way. The service videos are a unique touch that add to the experience and knowledge-base for customers, complementing the personal interfacing that is necessary for outstanding customer service. The Sales Department is key for getting customers into the dealership; however, the Service Department is crucial in maintaining longevity and sustainability for many years to come. Scott makes this vision a reality. I highly recommend Scott Bateman and the service team at Mercedes-Benz of Orange County/Benzel-Bush in Harriman, New York, near the Woodbury Commons, for all your service needs. I look forward to many more years of working with Scott and his team. More

Responsive advisors, quick diagnosis, and intervention. I will recommend the dealers to friends and neighbors. I will recommend the dealers to friends and neighbors. More

I was extremely pleased with my agent. He kept in contact with me the entire time the car was there for its service. He handled the loaner car. Very pleased with him. He kept in contact with me the entire time the car was there for its service. He handled the loaner car. Very pleased with him. More

Omar was thorough and kept me posted throughout my visit. I chose to wait for my vehicle. The facility is gorgeous and has all the ammenities, so waiting for it was a pleasure. They returned my vehicle to I chose to wait for my vehicle. The facility is gorgeous and has all the ammenities, so waiting for it was a pleasure. They returned my vehicle to me washed, as always. I always appreciate that. More