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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

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Employees
Reviews
Vehicles
4.6
979 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 979 reviews

August 30, 2023

Frankie and his service team went above & beyond to accommodate my needs. I highly recommend this awesome dealership. Their 14 point video inspection of your vehicle is wild. Very impressive! More

by MIKEKOULETTAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2023

The place is very clean and nice. Staffs are very courteous and especially my sales person Roger was very kind and took time explain things so wonderfully. More

by anniebang2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2023

This dealership is absolutely amazing as they are accommodating & alway our your needs first! Appreciate them dearly! More

by AKOLPAK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2023

I would highly recommend this auto shop! He was very professional and helpful. Excellent service! More

by jerryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2023

Frankie was very attentive and thorough as well as the attendants in the drop off area. More

by IDALYHIDALGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
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August 27, 2023

Dealership shouldn’t have cars dropped off until they are ready to work on them. Dropped car off on monday and couldn’t pick up until Friday night More

by mcrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
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August 26, 2023

Very accommodating dealership. Victor helped us pick out the exact vehicle we wanted! Give that guy a raise! More

by TR17BULL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Thomas Tzimoulis, Michael Craig
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August 24, 2023

Excellent customer service, staff are always polite, professional and friendly. Immaculately clean, even the restrooms !!! More

by KAMOLIPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott
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August 24, 2023

Professional personable knowledgable staff. They make feel like a 5 star client. The dealership is always spotless. This time I had an emotional emergency with a pothole and thankfully a ru More

by LISHIGH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, Scotty, Caiya Davis
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August 21, 2023

I had an appointment and my service advisor Omar said I’d be lucky if they could “fit me in” today. That comment was unacceptable. Additionally, I asked for the dealership to reset my A1 service reminder and More

by REDHEADBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
Other Employees : Omar
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Aug 21, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. It's important to us that our customers feel valued and respected at all times. Our team should always strive to provide courteous and accommodating service to all our customers, and we're sorry that this was not reflected in your interaction. We apologize for any comments that you felt were unacceptable. We will review our client communication protocol with our service advisor internally. Regarding the service reminder, we appreciate your perspective on maintenance recommendations. Our intention is to provide the best care for your vehicle, and we'll certainly take your feedback into consideration moving forward. We apologize for any frustration you encountered in this regard. As a franchised dealer our agreements with Mercedes-Benz require us to follow the correct steps Your experience is a valuable lesson for us, and we're committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Michael Hill mhill@benzelbusch.com

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