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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
745 Reviews

745 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 16, 2025

Everyone was very courteous and helpful. Extremely happy with my service. Thank you for your help More

by JOHNMORMANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

My service experience could not have been better. Everything went like clockwork. The loaner was clean, ready and easy to transfer my belongings into. My car was fixed under warranty, promptly. More

by DAVE@NEXXTENTERPRISES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Pleasant service experience, my loaner was ready for me to take, so I didn't wait too long More

by EPOLAKOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Everything seems to be slow in this shop. They couldn't my car location. Wifi is very slow. More

by BIENSANROQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
3.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Carpenter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
3.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Mandile
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
March 06, 2025

MR Peresunko was very helpful and very honest what he was doing very professionally kind More

by CHOI07483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Scott was professional and knowledgeable. He was able to answer any inquiry I had about my service, and he ensured that I was informed about all my vehicle updates. More

by PLM17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Very nice customer service Knowledge of the issue And professional, I will write them five star service More

by 216740A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

As an owner of multiple Mercedes over the years, I have never had such a level of quality care in service. Omar was attentive, responsive, proactive, his timeliness with feedback was exceptional. I now c More

by DJACKSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Mr. Bateman and all involved were beyond professional, I was kept abreast every step of way involving my vehicle, things were done in a timely manner. More

by TIFFATEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Great service dept, all the advisors are very knowledgeable about the repairs your car may need. Nice waiting area as well(very well kept & clean) More

by GRON765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.