Mercedes-Benz of Owings Mills

110% Satisfaction that is what Tom Lopez Delivers. We worked with Tom on a new to us Mercedes and while the dealership was reluctant to meet our pricing. Tom kept on our goals and they were met a few d We worked with Tom on a new to us Mercedes and while the dealership was reluctant to meet our pricing. Tom kept on our goals and they were met a few days later. More

Someone to trust I had by far the BEST car buying experience with THE BEST car salesmen REZA GHANE !! He was the bomb.com (literally :-)) Let me start off by saying th I had by far the BEST car buying experience with THE BEST car salesmen REZA GHANE !! He was the bomb.com (literally :-)) Let me start off by saying that I first started by car shopping at Mercedes Benz in Hunt Valley.... They had the worst customer service and that was the first thing I had to mention to the front desk lady when she asked me how she could help me. Then she introduced me to Reza. I told him exactly what I wanted (2018 CLA 250). He immediately showed me everything they had, tailored all prospects to exactly what I was looking for. He never once appeared pushy by showing me vehicles that were out of my price range or flat out, far from what I was looking for. HONESTLY, before I even test drove (my now new sexy lunar blue 2018 CLA 250; yes I'm bragging) I was already SOLD by Reza's customer service. Because honestly, he took me serious as an actual car buyer. C'mon I was a 26 year old buying a MERCEDES (scared.com). He really was on my side as a buyer when I was considering trading in my 13' Camry. He kept pushing for more and more ways to get my price down with a trade in, and he was very honest. Jason the manager was awesome too. However, at the end of it all I decided to keep my old car, but he tried his best lol. After test driving my car I told Reza I would like to purchase by Wednesday. On Tuesday he kept in constant communication with me, informing me of all the required documents (car insurance) that was needed. I also felt secure that no one else would come and try to swipe my future car. He had my new sexy lunar blue 2018 CLA 250 sitting in the front waiting for me on Wednesday ( oh how I admired it :-))). The paperwork process was easy-breezy and smooth with Fran. Reza showed me how to operate all the fancy stuff in the car. I came back the Friday to have the protective armor applied to my seats and exterior and Kyle Harris in the service department took great care of me and had a loner car waiting for me within seconds. Funny thing that happened.... when I was driving home with my new sexy lunar blue 2018 CLA 250, the guy from Mercedes Hunt Valley called me hahaha I told him I'm driving my new sexy lunar blue 2018 CLA 250, and he said why didn't I come back....I told him his customer service needed work. NEEDLESS TO SAY .... GO TO REZA.... he'll take care of you :-) More

SOMEONE I CAN TRUST Kyle has been super awesome to work with . Knows these cars better than anyone . Upfront , honest and most importantly insures your getting the best q Kyle has been super awesome to work with . Knows these cars better than anyone . Upfront , honest and most importantly insures your getting the best quality work for the money . I have MAXCARE and they have been a pain in the butt to work with before I met Kyle . He makes the transaction with them seamless . I wouldn't trust anyone else and know that I can get the same deal with Kyle vs any INDIE mechanic . More

Mercedes-Benz of Owings Mill's My experience with your dealership has been absolutely wonderful before I do anything I always call Patricia and Patricia sets up the appointment to o My experience with your dealership has been absolutely wonderful before I do anything I always call Patricia and Patricia sets up the appointment to our convenience she always has an automobile ready for us to go if we need one the the ease of using your dealership because of her has become one of the reasons why we have bought a second Mercedes here and will continue to do so also she is extremely caring and makes you feel that part of the family when you when you come in I want to thank you so much you have a extremely loyal and helpful employee and she should be not recommended she should the common dated for her abilities also we have my sister now using your dealership as well she was with Towson and she loves Patricia More

Service for 2006 S500 I consistently get great service with a genuine smile at R and H Motors! I would definitely recommend them to anyone I know! Andre Goppy is my service I consistently get great service with a genuine smile at R and H Motors! I would definitely recommend them to anyone I know! Andre Goppy is my service representative, and he does an outstanding job every time! He ALWAYS greets me with a great big smile, explains everything I can expect that day, keeps me posted in terms of progress, and escorts me out to my car with that smile again! In short, Andre always goes above and beyond to give me the royal treatment, and I greatly appreciate it! More

Fabulous Service Center I appreciate Andre Goppy (Service Advisor). Always professional and gives you all the details about your auto situation. He is very knowledgeable abo I appreciate Andre Goppy (Service Advisor). Always professional and gives you all the details about your auto situation. He is very knowledgeable about Mercedes-Benz. More

Great experience Kyle was amazing! I did not feel pressured in any way to purchase. He was very knowledgeable about the car, attentive to my needs, answered all my us Kyle was amazing! I did not feel pressured in any way to purchase. He was very knowledgeable about the car, attentive to my needs, answered all my usual questions and very supportive to any decisions I made. You can't help but feel as if you were friend to him instead of customer. More

Wonderful Very knowledgeable staff, and very quick responses to any questions or concerns I had in person, over the phone and via text message. I was able to te Very knowledgeable staff, and very quick responses to any questions or concerns I had in person, over the phone and via text message. I was able to text what I needed and they had it all prepared before I walked in. More

Great service I've been a customer since 2012 and since the very 1st visit Andre Goppy has been 100% great customer service and ever since I always make sure I come I've been a customer since 2012 and since the very 1st visit Andre Goppy has been 100% great customer service and ever since I always make sure I come here to get my car serviced! Thx Andre More