Mercedes-Benz of Owings Mills
Owings Mills, MD
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Let me start by stating that this is actually my third purchase with the R&H family. That alone speaks volumes. The service was excellent as always. My sales men George and Cedric were fantastic!!!!! I purchase with the R&H family. That alone speaks volumes. The service was excellent as always. My sales men George and Cedric were fantastic!!!!! I am very happy with my car and will never purchase anything else but a Mercedes Benz (from my friends at R & H.) The Finance Manager was super. She explained everything and was very personable. I do have to say that some of the other salesmen at R & H need a refresher course on customer service no that's not it. They need a course on how to be polite and or how to be a gentleman. (it cost you nothing but,for them it could have cost them a sale or two) While we were waiting for Cedric to bring the car around for us to test drive he directed us to go inside of the dealership because it was so hot . As I approach the door of the dealership there were three salesmen standing about five feet from the door not one of them reached out to open the door they just stood there looking. As I entered the dealership I stated chivalry must be dead they all just smiled. I think that is bad for the business. I am glad that was not my first time at R&H but,that was my friend first time and she was very very turned off. More
Bill Hosea was a great salesperson -- diligent, yet not pressuring. He worked well beyond "closing time" to respond to all my concerns, and continues to stay in touch to make sure that I am pleased with my pressuring. He worked well beyond "closing time" to respond to all my concerns, and continues to stay in touch to make sure that I am pleased with my new purchase. More
We were very satisfied. We purchased the trade in (E320/2002) form Likish. We recommend her to all our friends and family. She is prompt and efficient. (E320/2002) form Likish. We recommend her to all our friends and family. She is prompt and efficient. More
Very pleasant experience. Staff was engaged from first contact until driving off the lot. I have purchased a car here previoulsy and have 2 of my cars serviced here on a regular basis. contact until driving off the lot. I have purchased a car here previoulsy and have 2 of my cars serviced here on a regular basis. More
I came into the showroom not expecting to buy a new car. Mr. Johnson and his fellow staff made it possible for me to purchase a new E class car. Mr. Johnson and his fellow staff made it possible for me to purchase a new E class car. More
I had visited 3 dealerships- Sheldon was by far the most courtiest and professional . He took time to review all possible options as far as getting me the customer the best deal and most of all to make me h courtiest and professional . He took time to review all possible options as far as getting me the customer the best deal and most of all to make me happy. More
R&H Motors accomodated me on Sat. of the Fourth of July weekend. I had only arrived in Baltimore the night before and my car wouldn't start once and then the battery light came on and remained on.I t July weekend. I had only arrived in Baltimore the night before and my car wouldn't start once and then the battery light came on and remained on.I thought I needed a battery replacement. R&H diagnosed the problem and in fact, the battery was fine but the crank sensor had failed. The car right there in the service area would not start. R&H provided me a loaner car. And on Tuesday July 5th I received a call that my car was repaired. The service staff was so attentive and competent...and all this on a holiday weekend. I would buy a car in a heart beat from this dealership just based on the way I was treated by their service personnel. More
What a pleasant experience!! I came into the dealership on a fact finding mission and left with a wonderful deal on a firm handshake. I hope the service department is as fabulous as the sales department. on a fact finding mission and left with a wonderful deal on a firm handshake. I hope the service department is as fabulous as the sales department. More
I recently bought a brand new Mercedes C300 from R&H motors and it was a wonderful experience. Likisha was the salesperson I worked with and she was very informative about the vehicle and showed us a lo motors and it was a wonderful experience. Likisha was the salesperson I worked with and she was very informative about the vehicle and showed us a lot of options and helped us in choosing the vehicle we bought. She also coordinated well with the finance manager and we got a very good deal on both the cars including the one we traded as well as the new Mercedes that we bought. Mac Clark, who was our finance manager also got us in getting a very good rate on the interest with one of the banks. Overall it was a very satisfying experience, esp the team we interacted made sure that we were comfortable and the entire process went smoothly. More
Josh Pomles was easy to work with and addressed all my concerns with my recent purchase. I would highly recommend Josh Pomles to anyone looking to purchase a new or used Mercedes Benz. Thanks Josh for a concerns with my recent purchase. I would highly recommend Josh Pomles to anyone looking to purchase a new or used Mercedes Benz. Thanks Josh for a pleasurable car buying experience. More