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Mercedes-Benz of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.9
2,534 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9727 Reisterstown Rd

Owings Mills, MD

21117

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Showing 2,534 reviews

October 26, 2022

Started off great, they found a car for me and made arrangements to come to the dealership a day later and they sold the car to someone else. Bad business! More

by Valeriemcneal1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Weiman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pozderac
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

Valerie, thank you for taking the time to comment on your experience at Mercedes-Benz of Owings Mills. We are pleased that your experience started off well, but we are sorry to hear that we fell short of expectations in the end. Unfortunately, after you left the store after seeing the vehicle that was brought in for you, another customer came in and elected to purchase the vehicle. We will continue to search for a suitable replacement vehicle for you and will be in touch with some options. Should you have any further questions, please reach out to our Sales Manager, Tony Pozderac at 410-753-8287 or tpozderac@mileone.com.

Oct 31, 2022 -

Valeriemcneal1 responded

It was very disappointing after test driving the car saturday afternoon, we agreed that I would think over the car on Sunday since you were closed, then on Monday after speaking with Kyle in the morning to let him know that I would be in touch in a few hours since I was on a short trip out of town and that I would be back home within a few hours, and I came in to the dealership to find the car had been sold. I was not notified that there was any other interest at all, and I came to the dealership that Monday and Tuesday. Obviously I was interested in purchasing it. Bad business!!

Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

Valerie, we very much understand your concerns and we apologize for the inconvenience. With your permission, we would like to continue to search for an alternative vehicle that meets your needs. Should you need anything further, Tony is available to speak with you at your convenience.

October 25, 2022

Elliott was amazing from start to finish! My lease was ending soon and I decided to get a headstart with finding a new lease. Elliott was prompt, listened to my needs, and found the perfect S More

by L. Few
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

Enjoyed working w/ Elliot during this process. His custom service was key to our purchase. More

by reggcohen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pozderac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King, Phaeng Taweepuntsant
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Oct 28, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 23, 2022

I found what I needed on line and went to the dealership to check it out. Exactly what we were looking for. Tony and Elliott were a pleasure to work with. Would recommend to a friend. More

by ginahoward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Owings Mills! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 22, 2022

I had a wonderful experience with Andy. Theys were very helpful in getting me the best deal for me and my family. More

by Page2772
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

October 21, 2022

I would like to thank Elliott for finding me the perfect vehicle in the timeframe that I requested. He was took the time to walk me through the process as this was my first time purchasing with him. He took More

by Eboni1whiting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 10, 2022

Very professional and strait forward with the transaction. My questions and concerns were answered and addressed More

by Roc
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2022 -

Mercedes-Benz of Owings Mills responded

Hi Roc, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 06, 2022

Mr Elliot made my experience amazing. He made me feel comfortable in my choices and guided me in the right direction. He answered all my questions and I was I able to make an amazing deci More

by Christabel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phaeng Taweepuntsant
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Oct 10, 2022 -

Mercedes-Benz of Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

October 06, 2022

Andy is nothing short of amazing. He’s the combination of a good salesman and great customer service professional. Andy will help you till you make the right decision. This is my seco More

by Ronkeosas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Woodson
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Oct 10, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 06, 2022

Andy was great and knew all the information on the car ! He made me feel comfortable with making this purchase ! More

by Shanae22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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