Stephanie Smith

Stephanie in service was amazing! She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went s She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went smoothly. Great customer service and a very positive experience working with her. More

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Dennis is the best! He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the time to make sure they’re taken care of. I highly recommend working with him! More

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Immediately what comes to mind is the high degree of professionalism and friendless Lucy displayed. I will always by my cars with her!!! professionalism and friendless Lucy displayed. I will always by my cars with her!!! More

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Without hesitation, I do highly recommend the quick response and customer consideration from Stephanie Smith at Mercedes-Benz, Owings Mills. Her consideration of our family during the last two federal response and customer consideration from Stephanie Smith at Mercedes-Benz, Owings Mills. Her consideration of our family during the last two federal lapses of appropriation made it possible for us to maintain our GLE 400. We are strongly considering passing our GLE 400 to our college daughter, making the maintenance a generational experience. From the first visit to working through warranty language and contract clarity, the Stephanie Smith experience is thorough and cost-efficient. We appreciate the candid clarification Stephanie provides. Also, she has keen negotiation skills, which are not taught in textbooks. Her concern for customer cost, coupled with curb appeal and maintaining the Mercedes-Benz brand, is unmatched! - G. Bailey, Jr. and Family More

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I’ve had an exceptional experience with Mercedes-Benz of Owings Mills from start to finish. From the moment I worked with Rob Banks and his sales team, the level of professionalism, attentiveness, and care Owings Mills from start to finish. From the moment I worked with Rob Banks and his sales team, the level of professionalism, attentiveness, and care truly stood out. They made the entire process smooth, enjoyable, and tailored to my needs. Even after my purchase, the service has remained just as impressive. Recently, I had to bring my vehicle in due to unexpected pothole damage for a tire repair, and the service department exceeded my expectations once again. I especially want to highlight Stephanie Smith—she is an absolute asset to the team. She is efficient, consistently pleasant, and genuinely cares about her customers. Stephanie goes above and beyond to ensure I am always accommodated, making what could be a stressful situation feel seamless and well-handled. It’s rare to find this level of consistency in both sales and service. I am extremely pleased and would highly recommend Mercedes-Benz of Owings Mills to anyone looking for a luxury experience that continues well beyond the initial purchase. More

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Mr. Dennis Epps is the professionalism of professional I say that because he made the whole shopping experience for my new Mercedes-Benz GLE 350 so smooth and so easy. I did the process online. Mr. Dennis say that because he made the whole shopping experience for my new Mercedes-Benz GLE 350 so smooth and so easy. I did the process online. Mr. Dennis called me to set up a time and appointment. I arrived to the appointment , Mr Dennis knew exactly what vehicle I wanted to test Drive Mr Dennis explained to me each step of the whole experience about my new vehicle. He also walked me through all of the features that were featured on my vehicle. Over all if you’re looking for an upfront professional sales persons please do not hesitate to reach out to him. The best in the business of sales. That I have ever came in contact with in a long time. Not to mention I only took my car in for services and to walk away with a brand new truck. The whole experience was amazing….. More

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I had an outstanding experience at Mercedes-Benz of Owings Mills, thanks to the exceptional service provided by Service Advisor Patricia Doelle. Patricia is incredibly dedicated, going above and beyond Owings Mills, thanks to the exceptional service provided by Service Advisor Patricia Doelle. Patricia is incredibly dedicated, going above and beyond to ensure every customer’s needs and expectations are not only met but exceeded. Her professionalism and commitment to excellence truly make a difference, and I’m confident that anyone who works with her will be thrilled with the care their vehicle receives. I sincerely hope Mercedes-Benz of Owings Mills recognizes her hard work with a well-deserved promotion or special acknowledgment—she’s truly a gem! More

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My service provider did a wonderful job reaching out for my services needs she very professional and communicative she don’t miss a brat and with that being said she definitely has my customer support and I my services needs she very professional and communicative she don’t miss a brat and with that being said she definitely has my customer support and I will be returning for all my service needs and telling family and friends More

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Elliot listened to what I was looking for and then went above and beyond to make sure I was satisfied with my choice. above and beyond to make sure I was satisfied with my choice. More

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Elliott Bourne III, is a top professional. My wife and I purchased three Mercedes -Benz from Elliott, he is truly the best salesperson. He is knowledgeable, and attentive to all details. Ellio My wife and I purchased three Mercedes -Benz from Elliott, he is truly the best salesperson. He is knowledgeable, and attentive to all details. Elliott is extremely exceptional in what he does to please his customers. More

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