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Mercedes-Benz of Owings Mills - Service Center

Owings Mills, MD

4.8
247 Reviews

247 Reviews of Mercedes-Benz of Owings Mills - Service Center

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December 21, 2020

My service provider was excellent! He explained in advance what the issuer with the car. The car was repaired in a timely manner. While waiting, I enjoyed a comfortable environment. I highly recommend More

by Phyllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Mercedes-Benz of Owings Mills responded

Phyllis, we are so happy to read such a great review about Mercedes-Benz of Owings Mills! Feel free to reach out to us if you need anything. Have a wonderful day.

November 24, 2020

I had a tire burst due to a pot hole and gotmy tired I had a tire burst due to a pot hole and got my tired towed to mercedes benz of owings mills to get it fixed as they had the replacement available No More

by Gauravsachetee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Mercedes-Benz of Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 16, 2020

Excellent customer service. Always on time. Scheduling is easy, received a loaner car, and talked with Dennis regarding GLC… Now I’m just waiting for a deal on that. Dennis is great More

by sueb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Mercedes-Benz of Owings Mills responded

Congratulations on your new vehicle! We hope you continue to choose us for all your automotive needs! Take care!

November 02, 2020

They were able to get me scheduled in sooner than another dealership and provide me with a loaner. It was a very smooth transaction. Everything was repaired in a timely manner. They all were very friendly wh More

by awc1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 28, 2020

Murphy greeted me when I came in, told me what he thought the problem was. He kept me informed.He met me when I came to pick up the car. He was friendly and efficient. The car was clean and ran well. More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Mercedes-Benz of Owings Mills responded

Sue, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Owings Mills. Thank you, and have a fantastic day!

October 12, 2020

I had an awesome experience and I had a lot of work done. My service advisor (Murphy) was awesome. I recommend this dealership for service. More

by mbivens3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Mercedes-Benz of Owings Mills responded

Hello, we appreciate your positive review about your recent experience with us. We hope to be of service to you again in the future. Have a wonderful day!

September 30, 2020

superb experience with harry levy from the service department; harry was thorough, detail oriented, expert, and very responsive to all concerns; a pleasure to work with. i'll be back! More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran M King, Harry Levy
Oct 01, 2020 -

Mercedes-Benz of Owings Mills responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

September 29, 2020

Reza was very nice, thorough and upbeat without being overbearing. We brought a Honda that was a trade-in and we were treated as if we were buying a Mercedes. I would highly recommend this dealership it More

by MrsJones0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Ghane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King
Sep 30, 2020 -

Mercedes-Benz of Owings Mills responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again in the future. Take care!

September 18, 2020

Thank you to Murphy for outstanding customer service, and Ray too, and to everyone I didn't have the chance to meet who took wonderful care of my beloved car! Job extremely well done, I am very grateful 🤩! More

by buggirl8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
August 19, 2020

My service advisor, Murphy Terderick, always listens carefully when I ask him questions, and he knows his stuff. Always been a straight-shooter with me More

by mike_d1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2020 -

Mercedes-Benz of Owings Mills responded

Hello, thank you for your support! We're happy Murphy could help.

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