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Mercedes-Benz of Portland
Portland, OR
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,502 reviews
September 18, 2022
I was first greeted by Mitch who stopped what he was doing and immediately assisted me. My dealings with him was superb and I was treated like a king. All of the amenities were made available to me and doing and immediately assisted me. My dealings with him was superb and I was treated like a king. All of the amenities were made available to me and the test drive with splendid. Then I had a chance to talk briefly to Duncan who was very kind and we had a good laugh. Lastly I signed papers with Molly who was also very professional and very very nice. My experience with Mercedes-Benz is one I will never forget. I have bought a number of cars in my life but I was never made to feel as important as I did with this dealership. My hat is off to you and your company completely. Oh and by the way I came in two days later because I had a rattle in my trunk and Mike the manager himself came out and help me locate where the rattle was an assisted me in getting it resolved. I am thoroughly and 150% impressed with this dealer the service and the kindness that I received. More
by TONYSIB_2001
Verified Customer
September 16, 2022
This was my second lease from Mercedes-Benz of Portland. My late husband had been to I don’t know how many dealerships before we came here initially in 2019. It was a perfect fit. I have had great servic My late husband had been to I don’t know how many dealerships before we came here initially in 2019. It was a perfect fit. I have had great service when needed here over last three years. Nate Johnson-Grumm was part of our original transition into a Mercedes and was my contact person when I decided to do another lease. Having transitioned out of sales he refered me to Ryan. 5 Stars for all. Ryan Ellett eased my way through the transition to my new car lease with the support of his leadership team. My first time solo in this process. Very impressed. More
by MBAUDEN
Employees Worked With
Other Employees :
Ryan Ellett, Nickolas Kalantari, Duncan Ostrander
September 16, 2022
This is the second time I have been into this dealership where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. Both times, the Service rep couldn't find anybody to do this, commented that they had to look it up on Google and do it themselves, and implied that it wasn't something they normally did, even though I have been going there for years and had never before that had an issue. When service is done, the dashboard should be reset, the service light and other features of warning. I also did not receive a reminder, I called in personally and was rerouted through service scheduling to confirm my appointment. It also took me over a month to get in to get service. I also had to call two times and emailed the service manager to get a return call back to set up an appointment. Clearly, there are glitches between calling in to set a service appointment, how non-Mercedes cars are treated by your service center and the efficiency, or lack there of, in terms of information and service in the service department. Points given for sending out a request for feedback. I really mean that. I do appreciate that. I would love to see things get ironed out in the service department so that I can once again feel confident in bringing my car to this dealership More
by Deborah Ivanoff
Employees Worked With
I don't remember who my service rep this last time was, Mark Tower
September 15, 2022
Service was done on time. Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same tim Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same time. All work was explained and loaner vehicle was provided. Always a pleasure doing business with MBZ of Portland. More
by CBRUNEAU
Employees Worked With
Mark Tower
September 15, 2022
Professional, great service for a good price. Highly recommend them to service your Mercedes-benz Highly recommend them to service your Mercedes-benz More
by Santims
September 15, 2022
Took a week to get my car back. Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repa Wondering why they don’t have more staff. Replaced a part that was already just replaced. No loaner car. Car was dirty when it was picked up. Repairs were very expensive. More
by SIMONLEEINTERNET
Employees Worked With
Mo Abujamous
September 15, 2022
The service was great and the staff professional and pleasent to work with, as scheduled on time. Questions I had were answered clearly. pleasent to work with, as scheduled on time. Questions I had were answered clearly. More
by Linda Ferris
Employees Worked With
September 15, 2022
Andy was such a wonderful service advisor! He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their He took great care of me and my car. Even gave it a good wash!!! The team is wonderful at Mercedes Benz of Portland! I recommend everyone bring their cars here!! More
by Mekonnen101
Employees Worked With
Andy Acevedo
September 14, 2022
Friendly informative Knowledgeable considerate prompt efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car efficient Very easy to work with Great service department nice show room easy to work with totally happy with everything we’ve done for our car More
by Jrealive
Employees Worked With
Arthur Dimalanta, Jesus Miranda, Mo Abujamous
September 14, 2022
It is less than what would be considered the worst ever in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualifi in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualified technicians are just a few of the many categories they are lacking and unacceptable More
by SANDERSDANJILL
Employees Worked With
Mark Tower would be considered negative stars actually, Mark Tower
