Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Portland
Portland, OR
2,509 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,509 reviews
Verified Customer
March 30, 2022
The service department put the wrong sized tires on my vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor dropped to 20. I was assured it was just a sensor issue, continued to drive on the tire, only to find out there was in fact a rip in the tire. So now that axle is damaged. I’ll be filing a formal complaint. More
by Mayo
Employees Worked With
Mark Tower
March 30, 2022
I highly recommend ,without reservation, Samuel Kim, Sales Rep at Mercedes-Benz in Portland. He is knowledgeable, and follows up on details. He was very reassuring in helping me learn new features of Sales Rep at Mercedes-Benz in Portland. He is knowledgeable, and follows up on details. He was very reassuring in helping me learn new features of software in the 2022 EQS model. He is a perfect gentleman and delivers excellent customer service. Negotiations were handled in a professional manner and without sales hype or pressure. He is best of the best! I found other members of the team work together to get my purchase registered in another state. Everyone was very helpful. More
by eskirball
Employees Worked With
Samuel Kim
March 29, 2022
No one took the time to explain anything to me. Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m giving a star for the receptionist. She was the only one who was kind and Personable. More
by SAMANTHAALJCLARK
Employees Worked With
No idea!
March 29, 2022
They are always very professional and provide excellent services. I was a bit disappointed that the car was not washed or vacuumed with Service A. I thought it was included. I was spoiled by previous ser services. I was a bit disappointed that the car was not washed or vacuumed with Service A. I thought it was included. I was spoiled by previous services. Thank you! More
by HANNAH.DAHL
Employees Worked With
Matthew Tabbert
March 27, 2022
No car wash, all the inside of the car dirty by repair guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. More
by GHAZALTAYEBI
Employees Worked With
Andy , Mo Abujamous
March 25, 2022
No loaners, staff (not SA) that didn't communicate well. ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part to arrive. Basically 6 days with no car. Live in a rural area so no bus, taxi, or uber service and no nearby car rental agencies. Felt very unvalued as a customer. More
by KEMCGUIRE52
Employees Worked With
Andrew ?
