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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,527 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,527 reviews

December 13, 2023

The service team was quick and responsive for my needs. They were very professional and courteous More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Dike
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Mercedes-Benz of Portland responded

Hello Ed, thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to addressed your needs an a timely and professional manner. If there is anything we can do to assist you in the future please don't hesitate to reach out.

December 11, 2023

They were nice and professional. I dropped my car off in the morning to go to work for the day. They arranged a Lyft that they paid for to get me to and from work. When I returned af More

by MGERWECK
Recommend Dealer
Yes
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Dec 11, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that you had a positive experience with us at Mercedes-Benz of Portland. It's great to see our team was able to provide convenient transportation for you while your car was being serviced. Thank you for sharing, we hope to get the opportunity to work with you again!

December 11, 2023

Very helpful, Donavan was exceptional, they went above and beyond to help us with our purchase. Donavan was very supportive when we chatted with them online as well as made us feel very comfortable and wa More

by NOOPURBANDREY
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Dec 12, 2023 -

Mercedes-Benz of Portland responded

We're so glad to know that our team, especially Donavan, provided exceptional support during your visit at Mercedes-Benz of Portland. It's great to learn about how comfortable you felt throughout the process. Thank you for recommending us and enjoy your dream car!

December 10, 2023

This is my 4th time working with Dale, he’s simply the best. Mercedes Benz of Portland has great employees, selection and location. More

by MissWhitney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Nickolas Kalantari, Jennifer Joseph
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Dec 11, 2023 -

Mercedes-Benz of Portland responded

Whitney, it's fantastic to know that Dale and our team at Mercedes-Benz of Portland have consistently provided you with top-notch service. We appreciate your continued support and look forward to working with you again! Happy holidays.

December 09, 2023

Used to be good but seem be trying to rip off long time customers with bogus service needs included in standard scheduled service programs. More

by CHAMSTREET
Recommend Dealer
No
Employees Worked With
Mark Tower, Mark Tower
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Dec 12, 2023 -

Mercedes-Benz of Portland responded

Hello, it's unfortunate to read your review as we always aim for transparency and honesty in our services. We certainly don't want any of our customers feeling taken advantage of, as this is not something our team does. When possible, I'd appreciate the opportunity to discuss this further with you so that we can address your concerns directly. Please reach out at, 503-228-8351 - Eric Trueblood - Service Manager

December 08, 2023

Everyone is super very friendly and helpful, especially Cecilia. Thank you so much. have a happy holiday. More

by NADINEWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team, especially Cecilia, provided you with a friendly and helpful experience here at Mercedes-Benz of Portland. Thanks for the positive feedback! Happy holidays to you too!

December 08, 2023

Quick service, great communication. The staff is friendly and helpful, and always takes care of whatever our needs are. More

by ppb28653
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're happy to know that you had a positive experience with our team at Mercedes-Benz of Portland. Thank you for highlighting our quick service and great communication! We look forward to serving your future needs.

December 07, 2023

Well they did a great job and when I need parts they have no problem helping More

by KMALONE598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

Helping with your parts needs is our pleasure! Thank you for always thinking of our team at Mercedes-Benz of Portland!

December 07, 2023

Mark and his team have outstanding customer service. They are respectful and not “pushy”, knowledgeable, and are a great representation of Mercedes top-of-the-line service. More

by Julie Esrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

Julie, we're delighted to know that Mark and our team at Mercedes-Benz of Portland provided you with top-of-the-line service. We appreciate the recommendation you have shared here and look forward to continuing to provide you excellent care upon your next visit with us.

December 07, 2023

Always courteous and helpful, focused on finding solutions. Does the right thing for his clients. More

by RUNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 07, 2023 -

Mercedes-Benz of Portland responded

Hello Rune, thank you for continuing to bring your vehicle to Mercedes-Benz of Portland for your vehicles service needs. We are pleased to see our team has continued to provide you with courteous and helpful care. Until your next due service, happy holidays!

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